Order Management

• I forgot to enter my coupon code, can you help me?

  If you forget to enter your coupon code for an order, please email [email protected] right away. In the email, please include the coupon code and the order ID number you would like it applied to. Order identification numbers can be found in your order log. Once the coupon is added, an account credit will be generated for the difference in payment. It will not be possible to receive anything other than account credit in these cases.

• I did not receive the verification call, can you call me again?

  There are a few reasons why you may not have received the phone number verification call: You forgot which phone number is listed in your account The area code is missing in your account The country code is incorrect in your account To check your phone number, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and "Account Info" in the drop-down. If you need to update, click on the "Edit Info" button (account must be unlocked). In the first box, you must select the correct country code (For example, "01" is the country code for the United States) and then you can enter the area code and phone number in the second box. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. Our system will send you a new phone number verification email later that day or sometime the following day. If your phone number is listed correctly and you still did not receive the call, please contact customer support directly at 1(650) 262-0100. NOTE: Any time you update your account information, you will receive a Account Info Whois Verification email.