Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I change the payment method for my order?
If your payment has not already completed, then you should be able to change your payment method. Depending on the status of your order, there are two ways to do this. If your order is still in "Waiting for Payment" status (and is not in payment pending status), you can change your payment method within your Dynadot account by following these steps: Sign in to your Dynadot account. Find the "Open Orders" section at the top of your account "Summary" page. You can also access any open orders by going to "Pending Orders" from the notifications area along the top bar. If you are able to edit the payment method for your order, you'll see an "Edit" drop-down menu that you can use to edit your payment method. Selecting "Edit Payment" will take you to the "Payment Type" page where you can choose an alternative payment method. The same payment methods that were available to you at checkout should be available here. Depending on the currency you're paying with, your options may include account balance, credit/debit card, PayPal, Skrill, Alipay, bank wire, money order, cashier's check, personal check, eCash, bank transfer, or ApplePay. If your order is in payment pending status and there is no "Edit Payment" button available, please email us at [email protected] if you still wish to change the payment method.
- What is account credit and what can it be used for?
Any Dynadot customer can prepay money into their account. This then becomes what we call account credit. Account credit can be used towards any purchase at Dynadot. There are a few reasons why you may want to prepay some account credit into your Dynadot account: Faster processing of orders because it eliminates potential delay from other payment method processing. To reach the required spending of $5 to bid in our Expired Auctions, purchase a domain for sale in our Domain Marketplace, or place a drop catch request in our Domain Backorders. To instantly qualify for our Bulk domain pricing ($500 spending required in the last 365 days). To instanly qualify for our Super bulk domain pricing ($5000 spending required in the last 365 days). In addition, Dynadot account credit never expires! Not sure if you have any account credit? Find out how to see if you have account credit.
- How do I view a log of my past orders?
To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar Click "Order Log" on the right. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Item" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification).
- I forgot to enter my referral code, can you help me?
If you forget to enter your referral code, please email [email protected] right away. In the email, please include your order identification number and the referral code you were given. You can find your order ID number in the order log in your Dynadot account. Find out more about our Refer-a-Friend program and how you and a friend can get $5!
- How do I review the payment logs for past orders?
To review payment logs for past orders, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Payment Logs" on the right. Choose the currency, start and end dates, and the payment types you wish to view. Press the "View" button to view your payment logs. The payment log is a great place to keep track of your yearly spending with us, especially if you are a Bulk ($500/year spending qualification) or Super Bulk customer ($5,000/year spending qualification). We also have an order log that can be used to see a breakdown of your orders with us as well as pull a receipt or invoice.
- Where can I print out an order receipt or invoice?
Need a receipt or invoice for your domain or website purchase with Dynadot? No problem! You can easily print one out right from your Dynadot account. To print out an order receipt, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Order Log" on the right. Choose your date range and press the "Show Order Log" button. If you would like to add any customizations, please click on "Customize invoice labels" and enter them, then Click on the order link whose receipt you need under the "Items" column. A page will open up with more details about that particular order. At the top of the page, you can use the "Print View" link to generate a more printer-friendly invoice for the order. Enter any customizations you may want, then press the "Generate Invoice" button. Use the print option in your web browser to print out your receipt. NOTE: To add customizations you have two methods: While in your order log, click on "Customize invoice labels" From your account, go to My Info, then Account Info, scroll down to Invoice Customization and enter your name and label there.
- Where do I enter my coupon code?
To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates,web hosting, and more) and add it to your shopping cart. When you are finished adding your item(s), click on the shopping cart at the top of the page. You should now be in your shopping cart. Under your item list, you will see a box where you can enter the coupon code. Once you have added the coupon code, click on the "Apply Promo Code" button. Your shopping cart should now reflect the updated cost. If you are already signed into your account, click on the "Checkout" button to proceed with your order. If not, you will need to sign in before you checkout. You will need to make sure the item(s) you add to your cart matches the coupon code, otherwise you will receive an error message. Check out our latest sales and coupons in our articles! I forgot to enter my coupon code, can you help me?
- How do I cancel my order?
Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" option under the "Edit" drop-down menu. Select "Cancel" and press the red button to confirm. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at [email protected] to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains. See our Refund Policy.
- How do I edit an order I have not checked out yet?
When you add something to your shopping cart, it should appear briefly in the upper right corner of our website. You can edit your order from within our shopping cart. To edit your order, please follow these steps: Click on the Shopping Cart in the upper right-hand corner of our website and then click "Edit Cart." If you want to remove something from your cart, you can simply click the "X" button next to the item you want to remove. (Domain privacy will automatically be removed with the domain it's for.) Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain, a monthly versus an annual plan for our website builder, or the number of years you want for your SSL certificate. When you are done editing your order, click the "Checkout" button to submit your order.
- How come my domain order has not processed yet?
Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.