DYNADOT HELP

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    Order Management

    • Where do I enter my coupon code?

      To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates, web hosting, and more) and add it to your shopping cart. When you are finished adding your item(s), click on the shopping cart at the top of the page. You should now be in your shopping cart. Under your item list, you will see a box where you can enter the coupon code. Once you have added the coupon code, click on the "Apply Promo Code" button. Your shopping cart should now reflect the updated cost. If you are already signed into your account, click on the "Checkout" button to proceed with your order. If not, you will need to sign in before you checkout. You will need to make sure the item(s) you add to your cart matches the coupon code, otherwise you will receive an error message. Check out our latest sales and coupons in our articles! I forgot to enter my coupon code, can you help me?

    • What is account credit and what can it be used for?

      Any Dynadot customer can prepay money into their account. This then becomes what we call account credit. Account credit can be used towards any purchase at Dynadot. There are a few reasons why you may want to prepay some account credit into your Dynadot account: Faster processing of orders because it eliminates potential delay from other payment method processing. To reach the required spending of $2 to bid in our Expired Auctions, purchase a domain for sale in our Domain Marketplace, or place a drop catch request in our Domain Backorders. To instantly qualify for our Bulk domain pricing ($500 spending required in the last 365 days). To instanly qualify for our Super bulk domain pricing ($5000 spending required in the last 365 days). In addition, Dynadot account credit never expires! Not sure if you have any account credit? Find out how to see if you have account credit.

    • How do I add a web hosting plan to a domain in my Dynadot account?

      Dynadot offers two great web hosting options: VPS Hosting and Email Hosting. We also make it easy since you'll be able to keep your domain and hosting in the same place! There are two ways to add a web hosting plan to a domain in your Dynadot account: On our web hosting pages: Get started by visiting our VPS Hosting page or our Email Hosting page. Then, click "Get Started" and enter the domain name you want to use with your hosting. From within your Dynadot account: After you sign in, go to the "Manage" page on our "Domains" drop down. Check the box next to the domain name(s) you wish to add web hosting, then hover over the "Hosting" icon and select the web hosting you'd like to purchase. #1 in the instructions above assumes you already own the domain name. If you do not already own the domain name, entering it on our web hosting pages will not register it for you, you will need to use our domain search to add it to your cart to purchase with your hosting.

    • How do I edit an order I have not checked out yet?

      When you add something to your shopping cart, it should appear briefly in the upper right corner of our website. You can edit your order from within our shopping cart. To edit your order, please follow these steps: Click on the Shopping Cart in the upper right-hand corner of our website and then click "Edit Cart." If you want to remove something from your cart, you can simply click the "X" button next to the item you want to remove. (Domain privacy will automatically be removed with the domain it's for.) Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain, a monthly versus an annual plan for our website builder, or the number of years you want for your SSL certificate. When you are done editing your order, click the "Checkout" button to submit your order.

    • How do I view a log of my past orders?

      To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "Order Log" from the "My Info" drop down menu. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Item" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification).

    • I forgot to enter my coupon code, can you help me?

      If you forget to enter your coupon code for an order, please email orders@dynadot.com right away. In the email, please include the coupon code and the order ID number you would like it applied to. Order identification numbers can be found in your order log. Once the coupon is added, an account credit will be generated for the difference in payment. It will not be possible to receive anything other than account credit in these cases.

    • I forgot to enter my referral code, can you help me?

      If you forget to enter your referral code, please email orders@dynadot.com right away. In the email, please include your order identification number and the referral code you were given. You can find your order ID number in the order log in your Dynadot account. Find out more about our Refer-a-Friend program and how you and a friend can get $5!

    • How do I review the payment logs for past orders?

      To review payment logs for past orders, please follow these steps: Sign in to your Dynadot account. Select "Payment Log" from the "My Info" drop-down menu. Enter the "Start Day" and "End Day" you wish to review. Check the boxes next to the "Payment Type" you would like to see. Click on the "Show Payments" button. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification). We also have an order log that can be used to see a breakdown of your orders with us as well as pull a receipt or invoice.

    • I did not receive the verification call, can you call me again?

      There are a few reasons why you may not have received the phone number verification call: You forgot which phone number is listed in your account. The area code is missing in your account. The country code is missing in your account. You put the area code in the country code field. To check your phone number, please log in to your Dynadot account. You'll see your phone number listed on the right hand side under "Info" when you're on the "Summary" page. If you need to update, click on the "My Info" tab in the main menu and unlock your account. In the first box, you must put the country code (For example, "01" is the country code for the United States) and then you can enter the area code and phone number in the second box. Once you have updated your phone number, our system will send you a new email and phone number verification link later that day or sometime the following day. If your phone number is listed correctly and you still did not receive the call, please contact customer support directly at 1(650) 262-0100. Please note that any time you update your account information, you will receive a Account Info Whois Verification email.

    • How do I cancel my order?

      Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" button under the "Order ID" column. Click on the "Cancel" button next to the order you want to cancel. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at info@dynadot.com to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains. See our refund policy

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