- How do I FTP my files through my web browser?
Currently, our web hosting service does not allow customers to FTP their files to and from our web server using a web browser. To use our FTP service, you will need to use a FTP client program to login and transfer files onto our servers. Where do I find my FTP settings on your Email Hosting? How do I upload via FTP to my VPS Hosting with zPanel?
- How do I change the domain associated with my Email Hosting plan?
It is possible to change the domain that is associated with your Email Hosting plan. This can be done in your Dynadot account by following these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Under the "Website" column, click on the domain name that is currently associated with your Email Hosting package. For example, www.yourdomain.com. Scroll down to the "Host a Different Website" section. Enter in the new domain name you want to use with your Email Hosting package. The domain name you enter must be in your same Dynadot account. Click on the "Host Different Website" button to save your changes. It may take some time for these changes to propagate and for your website to show on your new domain. Please note that this will remove your Email Hosting from your original domain; however, it will not change its name servers. The domain will still be set to "Email Hosting" in its name servers, but visiting it will give you an error message. Find out how to set new name servers for your domain.
- How do I add a web hosting plan to a domain in my Dynadot account?
Dynadot offers two great web hosting options: VPS Hosting and Email Hosting. We also make it easy since you'll be able to keep your domain and hosting in the same place! There are two ways to add a web hosting plan to a domain in your Dynadot account: On our web hosting pages: Get started by visiting our VPS Hosting page or our Email Hosting page. Then, click "Get Started" and enter the domain name you want to use with your hosting. From within your Dynadot account: After you sign in, go to the "Manage" page on our "Domains" drop down. Check the box next to the domain name(s) you wish to add web hosting, then hover over the "Hosting" icon and select the web hosting you'd like to purchase. #1 in the instructions above assumes you already own the domain name. If you do not already own the domain name, entering it on our web hosting pages will not register it for you, you will need to use our domain search to add it to your cart to purchase with your hosting.
- How can I upgrade the bandwidth and/or disk space on my Email Hosting plan?
Our Email Hosting comes with 3 GB of bandwidth and 30 MB of disk space. You can choose to upgrade to either 10 GB or 30 GB of bandwidth and 100 MB or 300 MB of disk space for your Email Hosting. (You do not need to upgrade both bandwidth and disk space; you can choose to only upgrade one or both as needed.) To upgrade your Email Hosting bandwidth and/or disk space, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Check the box next to the Email Hosting that you want to upgrade. Click on the "Upgrade Bandwidth" or "Upgrade Diskspace" button. The item will be added to your shopping cart at the top-right of the page. If you want to upgrade both bandwidth and disk space, you will need to recheck the box next to the Email Hosting you want to upgrade and click "Upgrade Bandwidth" or "Upgrade Diskspace" depending on which upgrade you haven't already added to your cart. To select how much you want to upgrade your bandwidth and/or disk space, click on your cart in the upper right-hand corner and hit "Check Out." Select how much you want to upgrade using the drop down menu(s). Then, follow the checkout to submit your order. As soon as your order completes, your Email Hosting will be automatically upgraded to your new bandwidth and/or disk space settings.
- What are the POP3 and SMTP settings for my domain email in your Email Hosting?
To access your POP3 or SMTP settings, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click on the "Edit Website" link under the "Edit Site" column. A new page should load in a new browser window. Click on the "Mailbox" tab in the main menu. Choose the email account you want to access from your email client. Click on the "Settings" link at the bottom of the left-hand corner of the page. Look for the "Remote Access" box. Click on the "Enable Remote Access" check box. Click on the "Save" button to save your changes. Now this email account can be accessed by POP and SMTP. Use the settings to configure your email client software. We currently do not have IMAP settings for our domain email service.
- How do I reset my zPanel login password for VPS Hosting?
zPanel is just one of our the many free web hosting control panels you can use with our VPS Hosting. You can reset your zPanel login password by running a shell command through an SSH tunnel. To reset the password, log in as root and enter the following (without the brackets): /etc/zpanel/panel/bin/setzadmin --set "[your_new_password]"; How do I set my domain to use zPanel with my VPS Hosting?
- Do you have a website builder that comes with your web hosting plans?
We offer a free and easy-to-use Website Builder hosted on our reliable VPS hosting (this is separate from our VPS Hosting plan). We offer six templates to choose from that are completely customizable. Our Website Builder is mobile optimized, includes SEO, blog, coding tools, and, with our business plan, custom email. Please note that you do not need to purchase additional web hosting with our Website Builder.
- I have uploaded my files to my Advanced Hosting account, but why do I get a HTTP 403 - Forbidden error?
In most cases, this is because your index.html or index.php file is in the wrong place. It should be in the public_html folder. To check if these files are in the public_html folder, please follow these steps: Sign into your cPanel account. Under the "Files" box, click on the "File Manager" icon. Choose "Web Root" in the pop-up window and click "Go". Click on the "public_html" folder. If your index.html or index.php file is not there, you will need to move it here, including any other relevant files and folders needed by that file. NOTE: These steps apply to your main domain. If this is an add-on domain, your index file will go in the "Document Root" specified when adding the add-on domain to your account. This is typically public_html/[yourdomain.com]. Please note that we no longer offer our Advanced Hosting product. If you are looking for a web hosting product, we offer VPS Hosting and Email Hosting.
- How do I create domain email addresses in Email Hosting?
To create domain email addresses for Email Hosting, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click on the "Edit Website" link under the "Edit Site" column. A new page should load in a new browser window. Click on the "Admin" tab in the main menu and then on "Mailbox Admin" in the sub-menu. Find out why "Mailbox Admin" may not appear. Enter the email address in the provided form. Click on the "Create New Mailbox" button to save your changes. Our Email Hosting supports an unlimited number of email addresses (it's not called "Email Hosting" for nothing!). Learn how to access your email and find out how to turn on a "catch all" email address, so you will never miss an email just because of a typo! You can also visit the Email Hosting FAQ section of our help files for more info about how to set up your email with various platforms such as Gmail, Mac Mail, your iPad and iPhone, and more.
- Where do I find my FTP settings on your Email Hosting?
To find the FTP settings for your Email Hosting, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click on the "edit website" link in the "Edit Site" column. A new page will load in a new browser window. Scroll down to the bottom and you will find the "FTP Info" section.