- I have uploaded my files to my Advanced Hosting account, but why do I get a HTTP 403 - Forbidden error?
In most cases, this is because your index.html or index.php file is in the wrong place. It should be in the public_html folder. To check if these files are in the public_html folder, please follow these steps: Sign into your cPanel account. Under the "Files" box, click on the "File Manager" icon. Choose "Web Root" in the pop-up window and click "Go". Click on the "public_html" folder. If your index.html or index.php file is not there, you will need to move it here, including any other relevant files and folders needed by that file. NOTE: These steps apply to your main domain. If this is an add-on domain, your index file will go in the "Document Root" specified when adding the add-on domain to your account. This is typically public_html/[yourdomain.com]. Please note that we no longer offer our Advanced Hosting product. If you are looking for a web hosting product, we offer VPS Hosting and Email Hosting.
- How do I set up email forwarding for my Email Hosting email?
To set up email forwarding for your domain on our Email Hosting, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the "Edit Website" link under the "Edit Site" column. A new page should open in a new browser tab. Click on the "Mailbox" tab in the main menu. Choose the email account you want to forward. Click on the "Settings" link at the bottom left-hand corner of the page. Look for the "Delivery Options" box at the bottom of the page. Click on the check box next to the "forward email to another email address" section and then enter the email address you want the email to forward to. If you wish, you can leave the "Deliver Email to Inbox" checked so that you can also receive email in that email's inbox while also forwarding to another email address. Press the "Save" button to save your changes. Learn how to set up email with your Email Hosting. You can also visit the Email Hosting FAQ section of our help files for more info about this awesome product, including how it can be used to create a website and how to set up your Email Hosting email with various platforms such as Gmail, Mac Mail, your iPad and iPhone, and more. NOTE: These instructions are only for setting up email forwarding within our Email Hosting. You can also set up email forwarding for your domain email in the domain's name server settings.
- Where do I find my FTP settings on your Email Hosting?
To find the FTP settings for your Email Hosting, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click on the "edit website" link in the "Edit Site" column. A new page will load in a new browser window. Scroll down to the bottom and you will find the "FTP Info" section.
- My Email Hosting email is connected to my iPhone. How do I delete email from my web space using my iPhone mail client?
If you want your email to be deleted from your Email Hosting web space without logging into your Dynadot account, you can change your settings on the iPhone. Please follow these steps: Go to the "Settings" application on the iPhone. Click on the "Mail, Contacts, Calendars" button. Find your email account and click on it. Scroll down towards the bottom and click on the "Advanced" button. Select the "Delete from server" button under the "Incoming Settings" section. By default it's set to "Never", but you can choose "Seven days" or "When removed from Inbox". Exit out of "Advanced" and go back to your email account. Click on the "Done" button at the top right-hand corner to save your changes. Learn how to set up your Email Hosting email on your iPhone
- Can my VPS Hosting controls be accessed through my Dynadot account?
Yes, you can perform VPS Hosting functions such as Shutdown, Startup, Reboot, and Rebuild directly through your Dynadot account. To do this, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on your VPS Hosting plan (should be a blue link). Scroll down to "VPS Control", you will be prompted to unlock your account if it is not unlocked already. Once unlocked, you will see your VPS Hosting controls under the "VPS Control" section. How do I restore my VPS from a backup? How do I rebuild my VPS?
- Do you support FrontPage Server Extensions with your web hosting packages?
No, we do not support FrontPage Server Extensions with either our Email Hosting or VPS Hosting plans. The purpose of FrontPage Server Extensions was to allow Microsoft FrontPage clients to communicate with web servers. However, Microsoft FrontPage was a web publishing software whose support was dropped by Microsoft in 2009.
- How can I set up my Advanced Hosting email to work with my iPad?
To set up your Advanced Hosting email on your iPad, please follow these steps: First, retrieve your POP and SMTP settings in your cPanel account. Sign in to your cPanel account. Click on the "Email Accounts" icon under the "Mail" section. Find your email account and select "Configure Email Client" from the "More" drop-down menu. Use the "Non-SSL Settings" information. Next, grab your iPhone. Find and click on the "Settings" app on your iPad. Click on the "Mail, Contacts, Calendars" section and then click on the "Add Account..." button. Scroll down and choose "Other". Under the Mail section, click on the "Add Mail Account" button. Enter the Name, Address, Password, and Description (it should show an example) and then hit the "Next" button. At the very top, make sure you choose the "POP" section. Enter the Incoming Mail Server host name, username, and password. Press the "Save" button. Enter the Outgoing Mail Server host name, username, and password. While your iPad lists this information as "Optional", it is needed for your Dynadot email to work. Press the "Save" button. A pop up window will appear stating "Cannot Verify Server Identity". This is okay, press 'continue'. After what will likely be a bit of a wait, your iPad may appear frozen, the same window will appear again. Press 'continue' a second time. The window should disappear quickly after this and return you to the page where you began. Send yourself a test email, you should now receive it on your iPad. NOTE: If a pop-up window appears asking to continue without an SSL certificate, choose "Yes" and it will continue verifying. The pop-up window may come up more than once. Once the settings have finished verifying, you should be able to send an receive email from your iPhone. Please note that we no longer offer our Advanced Hosting product. If you are looking for a web hosting product, we offer VPS Hosting and Email Hosting.
- How do I log into zPanel or Sentora in my VPS Hosting?
Thanks for choosing our VPS Hosting! Sentora and zPanel are just two control panels our VPS Hosting supports. Once you've placed your VPS order with us and chosen either "CentOS 6.7 with Sentora" or "CentOS 6.5 with ZPanel" from the drop down and your order has completed, you will receive a "VPS Hosting Created" email with all of the info you need to get started. Your zPanel or Sentora log in page can be found by visiting your VPS IP address. Your VPS IP address, along with your zPanel and Sentora log in details, can be found in the "VPS Hosting Created" email. How do I obtain my Sentora or zPanel passwords for my VPS Hosting?
- Do you have customized 404 Not Found error pages for your Email Hosting?
Yes, we do have customized "404 Not Found" error pages for our Email Hosting. To create your own, please follow these steps: Create an HTML page named "error_404.html" on your computer. Upload this page to the root directory. Now this page will appear whenever a requested page is not found on your webspace.
- How do I obtain my Sentora or zPanel passwords for my VPS Hosting?
Thanks for choosing our VPS Hosting! Sentora and zPanel are just two control panels our VPS Hosting supports. If you need to obtain your zPanel or Sentora passwords, they are stored as a .txt file in your VPS directory. To get your zPanel or Sentora passwords, log in as root and enter: service mysqld restart cat passwords.txt