Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What is a domain transfer?
A domain transfer is a process in which a domain is moved from one domain registrar to another registrar. There are many reasons why owners of a domain may choose to transfer their domain to another registrar: price, quality of customer service, and ease of use (just to name a few). NOTE: If you are looking to move your domain from one Dynadot account to another, this is called a change ownership request, not a domain transfer. Change ownership requests are free and can be done from within your Dynadot account. For more info about domain transfers, check out the following help files: What are the steps involved in the domain transfer process? How do I transfer my domain to Dynadot? What is an authorization code? You can get even more info by visiting the domain transfers section of our help files. What is a domain registration? What is a domain renewal?
- What is an authorization code?
An auth code (short for authorization code) is a unique string of random letters and numbers assigned to a domain. When you transfer a domain to another registrar, its auth code is required to start the transfer. This helps prevent domain hijackers from transferring a domain without the owner's permission. Authorization codes must be retrieved from the current domain registrar where the domain is registered. Follow these instructions to find your auth code in your Dynadot account. Auth codes are also sometimes referred to as EPP codes or authinfo codes.
- What is an IP lookup?
An IP lookup shows the IP status of your domain and will tell you if your changes to the name server settings have been propagated or not. If it says "Pending Zone Update" at the top, that means your new name server settings have not propagated through the system yet. You will have to wait for your website to become visible. If there is a "None" in red in any of the entries for your name servers, that means that name server is online, but does not recognize your domain in its domain list. You need to contact your web host and ask them if your domain has been added to the name servers' domain list. If there is a red "No response" in any of the entries for your name servers, that means the name server is not even accepting web requests and is probably offline. You need to contact your web host and let them know that your name servers are not online. Find out how to access the IP lookup tool in your Dynadot account.
- What is spam?
"Spam" is email that is both unsolicited and in bulk. Unsolicited means that the recipient has not granted permission for the message to be sent. Bulk means that the same message has been sent to many people, usually all at once. An email that is unsolicited but not sent in bulk is fine, such as asking about a product before buying it. An email that is sent in bulk but not unsolicited is fine, such as sending a newsletter. But sending an email that is both unsolicited and in bulk is spamming. Dynadot does not allow its services to be used for the transmission of spam. See our spam policy for more info.
- What is domain hijacking?
Domain hijacking is when someone takes your domain away from you. Usually, it is accomplished by falsifying a domain transfer authorization. The best way to prevent your domain from being hijacked is to keep it locked. You can lock all your domains from your Dynadot control panel for free, and in fact, we make this the default setting when you register or transfer a domain to us to ensure domain security. When a domain is locked, a domain transfer cannot even be started by another Registrar. To read about the most famous domain hijacking case, read the Wikipedia entry for Sex.com.
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