- How do I renew my domain for more than one year?
To renew your domain for more than one year, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" from the drop-down.. Check the box next to the domain name(s) you wish to renew and click on the "Bulk Action" button. Choose "Renew" from the "Bulk Action" list. The item will be added to your shopping cart at the top right-hand corner of the page. Click on your shopping cart to access the items in your cart. Select the duration you want for your domain renewal(s) (up to 9 years for most domain extensions). Press the "Checkout" buttons to submit your order. Renewing your domain for more than one year is a great way to ensure that you don't lose your domain to expiration. Another great way to make sure you don't lose your domain (especially when there's a lot of time left until your next renewal) is by setting your domain to auto-renew.
- Do you charge an ICANN fee on top of your domain registration fee?
No, we do not charge a ICANN fee on top of our domain registration fee. All fees are included in our domain prices; you won't see any additional fees added at checkout. We believe in transparent domain pricing. Check out our domain price list.
- If I register a domain name through your company, who is the owner? Is it me or Dynadot?
You are the owner of all domain names that you register through us. As long as you continue to renew your domain, you are the owner. If you do not renew, then the domain is deleted and someone else can become the owner. Dynadot is an ICANN-accredited domain registrar, not a reseller. This means that we have a direct connection with the central registries of the domains we sell. See our blog post on the "3 R's of the Domain Industry: Registry, Registrar, & Reseller" for more information. If you aren't sure if you're considered the owner of your domain, do a Whois lookup to see if your information is listed (keep in mind your information may not be listed if you are using a privacy service).
- My domain expired! Is there a Renewal Grace Period?
Most likely, the answer is yes. A "Renewal Grace Period" is the time during which a domain owner can renew an expired domain at the regular renewal price. Most domain extensions offer a renewal grace period of up to 40 days. For example, this is the life-cycle of .COM, which has a 40 day renewal grace period: 2015/01/01 - Your domain is registered 2016/01/01 - Your domain expires 2016/01/01 - 2016/01/30 Renewal Grace Period (renewals are regular renewal price) 2016/02/01 - 2016/02/09 Renewal Grace Period (renewals include a $10 late renewal fee + regular renewal price) 2016/02/10 - 2016/03/10 Redemption Period To see the renewal grace period of each of our domain extensions, visit our TLD page and look at the "Renew" column. If you do not renew during the grace period, the domain will be deleted and is no longer controlled by Dynadot. This is known as the "Redemption Period," which is typically 30 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming as Dynadot will be required to submit paperwork and payment to the central registry. Our restore prices are listed on our individual TLD pages under the "Domain Information" section. Please note that most of this money goes straight to the central registry. Domains in redemption can only be restored by the current registrant and only with the listed registrar. About 5 days after the redemption period ends, the domain is dropped from the central registry and becomes available to the general public. Domains are sold on a first come, first serve basis. High-value domains will go quickly. Two important exceptions: Some domain extensions do not offer renewal and/or redemption periods or offer them for different lengths of time. Please use the above links to check on your specific extension. Some expired domains will be sold at auction in the Expired Auctions in our Marketplace. If this is the case with your domain, there will be no redemption period though you will still have your full renewal grace period to renew before the domain is lost entirely. The best way to preserve your domain name is to set up auto-renew or renew early. Auto-renew will automatically renew your domain (as long as your payment method goes through) and with early renewals, no time is lost. Using either method can save a lot of future headaches. Keeping your contact information up to date is also important as Dynadot will send all expiration notice emails to the address on file. You can also set up a separate renewal email.
- How do I register a domain name for more than one year?
You can select the number of years you'd like to register your domain from within our shopping cart. To register a domain name for more than one year, please follow these steps: Navigate to the Domain Name Search page. Enter the domain name you wish to register in the search field. Select the domain name you want to register by clicking the appropriate checkbox. (You can also add domain privacy here as well.) Click on the "Add" button. The item will be added to your shopping cart at the top of the page. Go to your shopping cart and click on the "Edit Cart" button. On the "Your Shopping Cart" page, you should see a drop-down menu allowing you to change the duration of the domain registration. Select the duration you want for your domain registration (up to 10 years for most domain extensions). Follow the "Checkout" buttons to submit your order. NOTE: Some top-level domain extensions (TLDs) have limits on the number of years you can register your domain. Our drop down menu will reflect this.
- What is a domain restore? Why does it cost so much in comparison to a domain renewal?
A domain should be renewed before its expiration date. If the domain expires, you can still renew it after the expiration date for a certain grace period (40 days usually). These renewals are at the regular renewal price until the last 10 days of the grace renewal period during which we charge a $10 late renewal fee. If you do not renew the domain within the grace period, then the domain is deleted. Dynadot no longer controls the domain name and it can no longer be renewed. After a certain redemption period (30 days usually), the domain is released back to the public and anyone can register it. If you decide you still want the domain within the redemption period, you need to restore it. This is a time consuming process that is not automated. We actually have to submit paperwork to complete the restore. Most of the price you pay goes to the central registry, not us. All restores include a 1 year renewal. A domain restore should not be confused with a backordering service. A domain restore is for domains that have been registered by Dynadot, but were deleted after the renewal grace period since the owner did not renew the domain. This is only for our customers who wish to restore a domain they had registered with us, but forgot to renew the domain after it expired. See our TLD List to find out the renewal grace period of each domain extension. Learn more about the domain lifecycle
- Where can I find a list of my inactive domains?
Any domains that have expired, been deleted, been moved, or been transferred away are considered "inactive" and will be listed in our inactive domains page within your Dynadot account. To find a list of your inactive domains, please follow these steps: Sign in to your Dynadot account. Select "Inactive Domains" from the "Domains" drop-down menu. This page is defaulted to list domains by their expiration date, with the most recent dates at the top; however, you can also click on "Domain Name" to list it alphabetically by domain name. You can also use the search to find domains more easily. You can potentially restore a domain on this page. If the domain is eligible to be restored, it will have a check box next to it.
- Where do I find the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS" from the "Search" drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.
- How long do I have to restore my domain after it has been deleted?
If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. Most top-level domains (TLDs) offer a restore period and in most cases it's 30 days. To see what the restore period is for a certain domain, you can visit the domain's TLD page (click on the individual domain extension from this page) and look under the "Restore Period" column in "Domain Information" section.
- How can I access the Hit Counter tool?
You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Find your forwarded domain in the list and hover over the "Quick Info" menu. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.