Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What are the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations (also known as IPS reports) are a set of valuable data points to help you evaluate domain names that are pending deletion in our backorders. These reports include information such as average monthly traffic, domain rank, popularity score, inbound and outbound links, and much more. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing. Where do I find the Pending Delete Domain Evaluations?
- Where do I find the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS Reports” from the “Tools” drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.
- Do I get a discount if I buy domain names in bulk?
Yes! Dynadot offers discounted domain pricing when you spend more than $500 with us per year. We have two levels of discounted pricing that you can qualify for: Bulk Domain Pricing: $500+ spending per year Super Bulk Domain Pricing: $5000+ spending per year Once you reach $500+ or $5000+ in spending, your account will automatically receive our discounted domain pricing. If you want to receive our discounted domain pricing immediately, you can do so by prepaying into your account the amount you need to reach your preferred spending level.
- Why were 2 years added to my .EU domain after I restored it?
After your .EU domain expires, it is deleted and placed into a quarantine status at the end of the month. If you choose to restore your .EU domain after this deletion, the system will add 2 years to your domain expiration date. If you have chosen to delete your domain before its expiration date and then decide to restore it, the system will only add 1 year to your domain expiration date.
- Do you offer SSL certificates?
Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).
- Do you offer revenue parking?
No, Dynadot does not offer revenue parking. Unfortunately, we had issues with too many fraudulent clicks in the past, so we no longer offer this service. There are other third party services available that offer revenue parking. You simply need to point your domain to that service when you set your name servers. Dynadot does offer a domain parking service that is free with every domain.
- What is a domain restore? Why does it cost so much in comparison to a domain renewal?
A domain should be renewed before its expiration date. If the domain expires, you can still renew it after the expiration date for a certain grace period (typically 40 days). These renewals are at the regular renewal price until the last 10 days of the renewal grace period during which we charge a $10 late renewal fee. If you do not renew the domain within the grace period, then the domain is deleted. Dynadot would no longer control the domain name and it can no longer be renewed. After a certain redemption period (typically 30 days), the domain is released back to the public and anyone can register it. If you decide you still want the domain within the redemption period, you need to restore it. This is a time-consuming process that is not automated. We actually have to submit paperwork to complete the restore. Most of the price you pay goes to the central registry, not us. All restores include a 1-year renewal. A domain restore should not be confused with a backordering service. A domain restore is for domains that have been registered by Dynadot, but were deleted after the renewal grace period since the owner did not renew the domain. This is only for our customers who wish to restore a domain they had registered with us, but forgot to renew the domain after it expired. See our TLD List to find out the renewal grace period of each domain extension. Learn more about the domain lifecycle
- How can I access the Hit Counter tool?
You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "My Domains" and "Manage Domains." Find your forwarded domain in the list and hover over the downward arrow to the left of your domain. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.
- How do I mark my domain for deletion?
If you don't want to keep your domain name, you can mark it for deletion. This is different from a grace period deletion and you will not receive any account credit if you choose to delete your domain this way. To mark your domain for deletion before the expiration date, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Delete" button to delete your domain (a pop-up will appear for confirmation). If the "Delete" button is not present, you may need to unlock your domain first. If your domain is set to auto-renew, please disable those settings. Our system will automatically process your deletion 7 days after the request is made. If you change your mind about deleting your domain, you will need to cancel your deletion request before then. If your domain is close to expiration, you can also choose to set your domain to "do not renew" and let it naturally expire. NOTE: .EU, .BE, .UK, .CA, and .AT domains cannot be marked for deletion. For .AT domains, only a signed document from the .AT registrant can cancel the registration.
- Is there a drawback to using stealth forwarding?
Yes, there is a drawback when you use stealth forwarding. With stealth forwarding, visitors to your website will not be able to see your site's sub-directory structure. They will also not be able to bookmark specific pages on your website when you use stealth forwarding. This is because stealth forwarding uses frames and only serves to forward a visitor to the web page you have specified in the stealth forwarding option. Once your visitor has reached your website, the URL in the address bar will not change no matter which page he/she navigates to until he/she reaches a web page which breaks out of the frames. Once a visitor breaks out of the frames, the website's real URL address will be visible in the web browser's URL bar. For example, say you have a page http://name.somedomain.com/folder/somepage.html and when you use stealth forwarding, you want http://www.myexample.org/folder/somepage.html to show up instead of http://name.somedomain.com/folder/somepage.html. This will not work with stealth forwarding since your domain name can only hide the URL of your website and will always show up as http://www.myexample.org/. If you want to be able to see your sub-directory structure, then you must create a website on myexample.org. You can do this through Dynadot's free website builder or with a web hosting plan, so your files are all hosted on myexample.org instead of at name.somedomain.com. You can also choose to use our regular domain forwarding. Find out how to set up stealth forwarding. Find out how to set up domain forwarding.
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