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Help>Order Process>Domain-Related Questions

    Domain-Related Questions

    • How do I restore my domain in redemption period?

      If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. To restore your domain, please follow these steps: Sign in to your Dynadot account. Select "Inactive Domains" from the "Domains" drop-down menu. Any domains that can be restored will have a check box next to them. If there is no check box, then the domain cannot be restored. Check the box next to the domain names(s) you wish to restore. Click on the "Restore" button. The domains(s) will be added to your shopping cart at the top of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your domain has been restored. Please note that a restore order will not include domain privacy even if you had privacy on that domain before it went into its redemption period. Privacy can be added after the domain is re-added to your account. In most cases, a restore can be done within 30 days (the typical redemption period of most domain extensions) after the renewal grace period (typically 40 days) has ended. However, sometimes a domain is purchased in our expired auctions and as a result, it cannot be restored. Find out more about the domain lifecycle.

    • Can I submit a bulk grace deletion request?

      Yes, you can. To submit your grace deletion request in bulk, please follow these steps: Sign in to your Dynadot account. Select "New Domains" from the "Domains" drop-down menu. Check the "Search" box. Enter the domain list into the box provided (they can be separated by commas or white space). Click on the "Search Domains" button. Check the box next to "Domain Name" at the top of the list to select all domains. Click on the "Request Delete for Credit" button. Click on the "Delete for Dynadot Credit" button. NOTES: Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our TLDs can be grace deleted. Any that cannot be grace deleted are listed as "none" under the "Grace Period" column. There may be a $1.00-$5.00 fee charged for each grace deletion. All fees are listed under the "Deletion Fee" column of our grace deletion chart. There are no guarantees that the domain(s) will be grace deleted. If they are, you will receive your registration price minus the $1.00-$5.00 fee as account credit only.

    • I have my email forwarded to my Comcast, Gmail, or Yahoo account. Why are my messages not coming through?

      If you are using our email forwarding service (free with domain registration), all emails that arrive in your inbox are sent over a common server, even those sent from outside sources. When you mark unwanted emails as "spam," email providers such as Yahoo, Gmail, and Comcast may end up blocking the forwarding server, believing it to be a spam source. Even though these messages are coming from 3rd party sources, the result is that you will end up blocking your own messages. While it does seem counter-intuitive, we recommend not flagging forwarded messages as spam, or using another email provider altogether. NOTE: This applies to email forwarding only. Email addresses provided with your web hosting account (Email or VPS) or your website builder business plan are not affected.

    • Do you have any special packages available for non-profit charities?

      No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.

    • Do I get a discount if I buy domain names in bulk?

      Yes! Dynadot offers discounted domain pricing when you spend more than $500 with us per year. We have two levels of discounted pricing that you can qualify for: Bulk Domain Pricing: $500+ spending per year Super Bulk Domain Pricing: $5000+ spending per year Once you reach $500+ or $5000+ in spending, your account will automatically receive our discounted domain pricing. If you want to receive our discounted domain pricing immediately, you can do so by prepaying into your account the amount you need to reach your preferred spending level.

    • Do you offer revenue parking?

      Due to too many fraud clicks, we no longer offer revenue parking with our domain parking service.

    • Do you offer SSL certificates?

      Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).

    • How do I register a domain name?

      Well, you've come to the right place! Dynadot is an ICANN accredited domain registrar and we've got everything you need to register an awesome domain name - including over 400 domain extensions! To register a domain name, please follow these steps: Go to our Domain Name Search page. Enter the domain name you wish to register in the search bar. You can choose to enter your domain name with or without a domain extension. Once you've found the one, select the domain name(s) you want to register by clicking the check box next to it. If you want to add domain privacy to your domain(s), click on the check box next to "Add Domain Privacy." Click on the "Add" button to add the domain(s) and privacy (if it's checked) to your shopping cart. The item(s) should briefly appear at the top right-hand corner of the page as they're added to your shopping cart. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your domain is registered! Please note that the Domain Name Search page is not the only page where you can search for the domain of your dreams. Most of our pages feature a domain search bar at the top (in fact, the help files are one of the few sections that doesn't feature it!). We also have a few additional searches that can help make it easier to find your dream domain. These include: Advanced Search: allows you to select multiple domain extensions you want to search. Bulk Search: allows you to search for multiple domain names at once. IDN Search: allows you to target your search for Internationalized Domain Names (IDNs). (You can search for IDNs in any of our searches and our system will automatically take you to this page for the results.) Bulk IDN Search: allows you to search for multiple IDNs at once.

    • How do I initiate a change ownership request if I am the recipient (Domain Pull)?

      There are two ways to initiate a free change ownership request depending on if you are the recipient (who can do a domain pull) or the current owner (who can a domain push) of the domain. You only need to push the domain or pull the domain, not both. If you are the recipient, you need to have the owner unlock the domain before you start your change ownership domain push order. You should also have the owner make sure the domain is not about to expire because the after the domain pull order is submitted, the owner must authorize the pull before the domain expires. Otherwise, the domain must be renewed by the owner before it can be moved to your account. Once the owner has made sure the domain is not about to expire and unlocked the domain, you can follow these steps to submit your change ownership domain pull order: Go to our Change Domain Ownership page. Enter the domain name you wish to receive. Click on the "Add to Order" button. Follow the "Checkout" process to submit your order. If you do not already have an existing Dynadot account, the system will prompt you to create a free account while your order is being checked out. Once you have submitted the domain pull order, an email will be sent to the owner of the domain asking them to authorize the move. Once they authorize the move, the domain will automatically be pulled from their account and placed in your account. NOTE: You can only do a bulk change ownership request by having the owner submit a domain push order. There is no way for a recipient to submit a bulk domain pull order.

    • What is this $10 late renewal fee?

      Most top-level domains (TLDs) have a grace renewal period. This period is typically up to 40 days and it allows the registrant the chance to renew their domain even after it has expired. During the last 10 days of this renewal grace period, Dynadot charges a $10 late renewal fee. For example, if you own a .COM domain that expired on January 1, 2017, you would have been able to renew your domain at the regular renewal price until January 30, 2017. After this date and until the domain was deleted on February 9, 2017, you would have been charged a $10 late renewal fee, so your total renewal cost would be $20.99 ($10 fee + $10.99 regular renewal price). Following the TLD's grace renewal period, your domain is deleted and put in redemption. During this period, you may still be able to restore your domain, but at a much higher price.