Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Domain-Related Questions

  • Do you offer SSL certificates?

    Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).

  • Why were 2 years added to my .EU domain after I restored it?

    After your .EU domain expires, it is deleted and placed into a quarantine status at the end of the month. If you choose to restore your .EU domain after this deletion, the system will add 2 years to your domain expiration date. If you have chosen to delete your domain before its expiration date and then decide to restore it, the system will only add 1 year to your domain expiration date.

  • Can I get my $10 late-renewal fee waived?

    As of April 15, 2017, domains in their last 10 days of grace renewal period will be charged a $10 late-renewal fee. Since this is a new policy, this fee may be waived once per account at our discretion during the transition period. The transition period will run from April 15, 2017 - December 31, 2017 only.

  • How do I renew my domain for more than one year?

    To renew your domain for more than one year, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" from the drop-down.. Check the box next to the domain name(s) you wish to renew and click on the "Bulk Action" button. Choose "Renew" from the "Bulk Action" list. The item will be added to your shopping cart at the top right-hand corner of the page. Click on your shopping cart to access the items in your cart. Select the duration you want for your domain renewal(s) (up to 9 years for most domain extensions). Press the "Checkout" buttons to submit your order. Renewing your domain for more than one year is a great way to ensure that you don't lose your domain to expiration. Another great way to make sure you don't lose your domain (especially when there's a lot of time left until your next renewal) is by setting your domain to auto-renew.

  • If I register a domain name through your company, who is the owner? Is it me or Dynadot?

    You are the owner of all domain names that you register through us. As long as you continue to renew your domain, you are the owner. If you do not renew, then the domain is deleted and someone else can become the owner. Dynadot is an ICANN-accredited domain registrar, not a reseller. This means that we have a direct connection with the central registries of the domains we sell. See our blog post on the "3 R's of the Domain Industry: Registry, Registrar, & Reseller" for more information. If you aren't sure if you're considered the owner of your domain, do a Whois lookup to see if your information is listed (keep in mind your information may not be listed if you are using a privacy service).

  • How long do I have if I want to restore my domain after it has been deleted?

    If the renewal grace period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. Most top-level domains (TLDs) offer a restore period and in most cases it's 30 days. To see what the restore period is for a certain domain, you can visit the domain's TLD page. Click on the individual domain extension from the TLD page and look under the "Restore Period" column in the "Domain Information" section.

  • I registered the wrong domain. What can I do?

    With most domain extensions, we can grace delete the domain and issue you an account credit within 5 days of registration. Please submit a grace period deletion request in your account as soon as you realize the mistake. NOTE: Some domains have a grace deletion fee. Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our domain extensions can be grace deleted. Any that cannot be grace deleted are listed as "none" under the grace period column.

  • What are the Pending Delete Domain Evaluations?

    Pending Delete Domain Evaluations (also known as IPS reports) are a set of valuable data points to help you evaluate domain names that are pending deletion in our backorders. These reports include information such as average monthly traffic, domain rank, popularity score, inbound and outbound links, and much more. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing. Where do I find the Pending Delete Domain Evaluations?

  • Where do I find the Pending Delete Domain Evaluations?

    Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS Reports” from the “Tools” drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.

  • Do I get a discount if I buy domain names in bulk?

    Yes! Dynadot offers discounted domain pricing when you spend more than $500 with us per year. We have two levels of discounted pricing that you can qualify for: Bulk Domain Pricing: $500+ spending per year Super Bulk Domain Pricing: $5000+ spending per year Once you reach $500+ or $5000+ in spending, your account will automatically receive our discounted domain pricing. If you want to receive our discounted domain pricing immediately, you can do so by prepaying into your account the amount you need to reach your preferred spending level.

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