Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Email

  • How do I set up my Email plan on an Android phone?

    Our Email plan allows you to set you your email on almost any platform. If you do NOT have email currently set up on your Android phone, please follow these steps: On your phone's home screen, touch the email app icon. Choose the 'Others' option. Enter in your username (full email address) and password. Hit 'Manual Setup' at the bottom. Choose either “POP3” or “IMAP” option. Enter your username and password information again when prompted. Enter in the 'Incoming Server' details as shown below. The server hostname should be "webhost.dynadot.com" the security type "SSL" and the port 995 for POP3 or 993 for IMAP. Enter in the 'Outgoing Server' details as shown below. The server hostname should be "webhost.dynadot.com" the security type "SSL" and the port 587. Touch Next. Choose your email sync setting. Touch Done. Incoming Server Outgoing Server NOTE: If you already have an email account set up on your Android phone, you'll need to open up your inbox and navigate to the "Add Account" section from there. You may receive a connection error on one of the setup screens. If this happens, please double check that all of your settings were entered correctly. Also, you may notice that your email is not sending from the correct email address, which is due to multiple email accounts set up on your Android phone. Want to set up your Email Hosting email on another platform? Check out these additional instructions: iPhone iPad Mac Mail Gmail Microsoft Outlook Thunderbird

  • How do I create folders in my Email account?

    To create a folder in your Email account, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the "login/edit" link under the "Edit Site" column. Choose the email in the Mailboxes section, located in the bottom left corner of the screen. Click the “Folders” option on the left-side menu bar, to show all the folders currently available. Click “Create Folder”, located below the folders list. Enter the folder name. Click “Create Folder” to save your new folder.

  • How do I set up email forwarding for my Email plan?

    To set up email forwarding for your domain on our Email plan, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the "login/edit" link under the "Edit Site" column. A new page should open in a new browser tab. Choose the email account you want under the Mailboxes section, located in the bottom left corner of the screen. Click on the Gear icon (General Settings) at the top of the left-side menu bar. On the settings screen, scroll down to “Delivery Options”. Enable “Forwarding” by clicking on the toggle button. Enter an active email you have access and wish to forward messages to. Click "Save" at the bottom of the Delivery Options Section. Learn how to set up email with your Email plan. You can also visit the Email FAQ section of our help files for more info about this awesome product, including how to set up your Email with various platforms such as Gmail, Mac Mail, your iPad and iPhone, and more. NOTE: These instructions are only for setting up email forwarding within our Email plan. You can also set up email forwarding for your domain email in the domain's name server settings.

  • How do I connect my domain to both my Website Builder and Email plan?

    If you’d like to use your Website Builder to host your website, and your Email plan for email only, you can use our free DNS service to connect your domain to both services simultaneously. To set this up, please follow these steps: Sign in to your Dynadot account. Select "My Domains” from the left-side menu bar and click "Manage Domains" in the drop-down menu. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS Settings page, select "Dynadot DNS" from the top drop-down menu. In the "Domain Record (required)" section, select "A" from the drop-down menu and then enter “54.177.117.207” in the "IP Address or Target Host" box. For the next line of the "Domain Record (required)" section, select "A" from the drop-down menu and then enter “54.177.158.246” in the "IP Address or Target Host" box. For the next line of the "Domain Record (required)" section, select “MX” from the drop-down menu and then enter "webhost.dynadot.com" in the "Mail Host" box. Set the "Priority" to "0", the highest priority. For the next line of the "Domain Record (required)" section, select “TXT” from the drop-down menu and then enter "v=spf1 mx ip4:166.88.19.160 ip4:166.88.19.162 ~all" in the "IP Address or Target Host" box. In the "Subdomain Records (optional)" section, enter "www" as the subdomain, select "A" from the drop-down menu and then enter “50.18.238.17” in the "IP Address or Target Host" box. Press the "Save DNS" button to save your changes. NOTE: To connect a domain to your Website Builder, the domain must be in the same Dynadot account as the Website Builder you want to connect to it. Your domain must be linked directly to your Website Builder before you can connect to the Website builder using DNS. Please be aware that it may take some time for your settings to propagate. The SPF record will help prevent spoofing and let email servers know your message is not spam. Your settings should look similar to what is shown below (click to enlarge): Website Builder and Email Hosting DNS How do I connect my domain with my Website Builder using DNS?

  • How do I set up my Email plan to work with my Gmail account?

    To set up your Email to work with Gmail, please follow these steps: Log into your Gmail account. Click the gear icon on the top-right side of the page. Select “See all settings" from the drop-down menu. Click on the "Accounts and Imports" tab. Under the "Check mail from other accounts:" section, click the "Add a mail account" button. When the box pops up, enter your email address and click the "Next" button. Confirm that Gmailify is not available for this provider and press the “Next” button.Google will now ask for a username/password and POP settings. You can retrieve this information under your POP3/SMTP settings in your Email Hosting web space. IMPORTANT: Your username is ALWAYS the Full email address. Enter webhost.dynadot.com as the POP server. Change the port to 995. Check the "Always use a secure connection (SSL) when retrieving mail” option, and then click the "Add Account" button, and you will then be able to receive emails through Gmail. Gmail will then ask if you would like to send from this address as well. Select “Yes” and press the “Next” button. You will see another confirmation screen. Skip to the next step by pressing the “Next Step” button. The SMTP server should read webhost.dynadot.com.The SMTP server port should be 587. The "Secured connection using TLS" option should be selected by default. If not, please choose that option. Click on the "Add Account" button to save your changes. Next, gmail will ask you to verify the new address using a confirmation code or link. Once verified, you will be able to access your Dynadot email through your existing gmail account! NOTE: Gmail does not support IMAP. Want to set up your Email plan on another platform? Check out these additional instructions: iPhone iPad Mac Mail Microsoft Outlook Thunderbird

  • How do I let others access their email online with my Email plan?

    To provide your users access to their email accounts hosted at Dynadot, first, you’ll need to get your unique sign-in page: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar . Click on the "Login/edit" link under the "Edit Site" column. Click the People icon (Users) beside the Mailboxes section, located in the bottom left corner of the screen On the top of the screen, you’ll see the unique link …webmail.dynadot.com, where your users can enter their Username and Password to “Sign in”.

  • How do I set up my Email plan in Thunderbird?

    To set up your Email in Thunderbird, please follow these steps: Retrieve your POP3 and SMTP settings. Do not forget to enable remote access. Open Thunderbird and select "Email" under the "Create a new account" heading. Press "Skip This and Use My Existing Email." Enter your name, email address and password. Then, press "Continue." For Incoming, select your preferred type (POP or IMAP) The server hostname should be "webhost.dynadot.com." The port should be 995 for POP and 993 for IMAP. For SSL, choose "SSL/TLS." Authentication should be "Normal Password." The Outgoing setting should already be set to "SMTP." The hostname should be "webhost.dynadot.com." The port is 587. For SSL, choose "STARTTLS." Authentication should be "Normal Password." Be sure to enter your username (full email address) again at the bottom. Press "Done." Success! Your settings should look similar to what is shown below: Want to set up your Email plan on another platform? Check out these additional instructions: iPhone iPad Gmail Microsoft Outlook Mac Mail

  • I have set up Email Hosting email on the Motorola Droid, but why is it sending from the wrong email address?

    You may have multiple email accounts set up on your Droid. If so, the Droid will send an email using the "default" account. You can change which account is the default by following these steps: On the Droid home screen, touch the applications tab (at the bottom of the screen). Touch Email. Touch Menu (icon at the bottom of the phone). Touch Accounts. All of your email accounts should be displayed here. If not, please touch Return (icon at the bottom of the phone). If the account has a checkbox next to it, this means it is the default. If you would like to change your default email, touch and hold the account that you would like to be the default. Scroll down and touch Account settings. Touch the checkbox for Default account. Your emails should be sent from this account from now on. If you do not want to change your default email account, you can still send from an account that is not the default by following these steps: On the Droid home screen, touch the applications tab (at the bottom of the screen). Touch Email. Touch Menu (icon at the bottom of the phone). Touch Accounts. All of your email accounts should be displayed here. If not, please touch Return (icon at the bottom of the phone). Touch and hold the account that you would like to send from. Touch Compose. The From address should be from the account you chose.

  • How to create users and associate them with your hosted emails?

    To create a new user, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar . Click on the "Login/edit" link under the "Edit Site" column. Click the People icon (Users) beside the Mailboxes section, located in the bottom left corner of the screen Click “Create New User” Enter the Username. Click "Create New User" to save your new user. You can set which mailboxes they will have access to by clicking on its name and clicking “Add Mailbox” on the next screen. Choose the mailboxes for the user and click “Save Changes”. Inform the User of their new password as it shows on the list as well.

  • How do I turn on/off the catch-all email address for my Email plan?

    By default, the catch-all email address is turned off for Dynadot's Email service. However, it's a good idea to turn on catch-all because email that's currently not addressed to a mailbox set up (including typos) will be delivered to your default mailbox. To enable or disable catch-all, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the "Login/Edit" link under the "Edit Site" column. A new page should load in a new browser window. Click the Mailbox icon(Manage Mailboxes) on the Mailboxes section, located in the bottom left corner of the screen. On the next screen, click the cog button on top-right corner. Select mailbox. Click "Save". You should see a “Catch-All” Tag on the selected email. Learn how to create an email address in Email Hosting.

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