Dynadot Help

Contact Records

• What are Whois contact records?

  Contact records are collections of contact information created to be displayed in the public Whois directory. Please note that if you do not want your contact record information to be available in the Whois directory, you will need to add domain privacy (this can be added with a registration or transfer, or added to a domain in your Dynadot account as long as domain privacy is allowed). When you first create your account, your account information is used to create your Whois contact record. However, from then on it is separate from your account information and must be updated separately from your account information (i.e. when you update your account information, it does not affect your Whois contact record). Find out more about the difference between account information and contact records. You can edit your contact record as well as create a new contact record within your Dynadot account. You can also select a default Whois contact record to use with future domain registrations and transfers. Find out how to see which contact records your domains are using for the Whois directory. Please keep in mind that all contact records must contain accurate information as stated in our Service Agreement.

• What is the difference between account information and contact records?

  The difference between account information and contact records is that your account information is used only for your Dynadot account while your contact records are used for the public Whois directory. If you edit your account information, it will only affect your account. It will not alter any of your Whois contact records. Therefore, it is possible to control what kind of contact information is displayed in the Whois directory while leaving your account information intact.* Since contact records are used for the public Whois directory, if you wish to change your Whois information, you must edit your contact records instead of your account information. Changing your account information will not affect any of your contact records. Furthermore, users can create multiple contact records while each Dynadot account can have only one set of account information. So, one account can have four contact records, but only have one set of account information. The only exception to this is when you create a new Dynadot account. When you create a new Dynadot account, your account information is used to create your first contact record. However, after your account has been created, both sets of information are stored and handled differently. Please note that when you update your account information you may receive an Account Info Verification email and, similarly, when you update your contact record(s) you may receive a Contact Record Whois Verification email per ICANN requirements. All contact records must contain accurate information as stated in our Service Agreement. *If you do not want your contact record information to show in the public Whois directory, you can use our domain privacy service.

• How do I create a new Whois contact record?

  Creating a new Whois contact record allows you to use different contact information for different domains. To create a new Whois contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click on the "Create new contact record" button. Enter your contact information in the provided form. Click on the "Create Contact" button to save your changes. Now that your contact record is created, you can set your domains to use it. You can also choose to set it as your default contact record for the future. Please note that you may need to verify your contact record once it is being used by one or more of your domains. Want to set multiple domains to use your new contact record? Find out how to set up a smart folder and then set the Whois for a smart folder. Learn how to edit your contact records Learn the difference between account info and contact records

• What does it mean when you say "opt out of 60 day transfer lock"?

  Basically, if you don't opt out, then your domain will be locked for 60 days after any changes made to the Name, Organization, or Email field of your domain's contact record. This means that you will be unable to transfer your domain during the 60 days following the changes to your contact record. Please note that this opt out does not apply to the 60 day transfer lock that follows a new registration or transfer.

• How do I set my default contact records?

  Setting a default Whois contact record will ensure that any future domain registrations or transfers will automatically use that record for their Whois. To set your default contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click the "Contacts" link. You can use different contact records for the following Whois info categories: registrant, admin contact, technical contact, and billing contact (each category lists name, address, phone, email, etc). Choose the contact records you want to use as your defaults from each category's drop-down menu. Click on the "Submit" button to save your changes. Learn how to create a new contact record Learn how to edit your contact records Learn how to set your contact record for a specific domain

• How do I update my Whois email address?

  You should always keep your Whois email address up-to-date as that is where important emails are often sent including domain transfer authorization emails, SSL approval emails, and more. To update your Whois email address, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. If you have multiple contact records and are not sure which one is being used by a certain domain, click the "Show" link under the "In Use" column to see which domains use each contact record. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your email as well as any other contact information in the provided form. Press the "Save" button to save your changes. NOTE: If you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Contact Record Whois Verification email from [email protected] to your Whois registrant email (After you hit "Save Contact," you will see information about whether or not this email has been sent out under the "gTLD Verification" section). You will need click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking). Once you update your Whois email address, it might take some time for the emails you need to come through.

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