Dynadot Help

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Contact Records

  • Why am I getting this Contact Record Whois Verification email and what is it?

    The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM. This email is sent out when you: create a new contact record and then select it for one or more of your gTLDs edit an existing contact record that is set to one or more of your gTLDs purchase a gTLD that will use your default contact record and it is unverified When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save Contact." If an email was sent out, it will say so under the "gTLD Verification" section. This is also where you can choose to resend the verification email. You can see whether or not your Whois contact records are verified by visiting the "Contact Records" page from the "Domains" drop down in your Dynadot account. Here you will see a list of your contact records. If you look in the far right column, "gTLD Verified," you will see "Yes" if the contact record is verified, "No" if it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD), or "Verifying," which means the Contact Record Whois Verification email has been sent to you and you need to complete the verification. See an example below (click on it to enlarge): Domain Whois Contact Records in Dynadot Account You can also see if you have any Whois verifications in the notifications section of your Dynadot account. In this section, you can also see if you need to verify your account information via our Account Info Whois Verification email (the second row on the example below). gTLD Whois Verification in Dynadot Account Notifications If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified.

  • How do I update my Whois email address?

    You should always keep your Whois email address up-to-date as that is where important emails are often sent including domain transfer authorization emails, SSL approval emails, and more. To update your Whois email address, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. If you have multiple contact records and are not sure which one is being used by a certain domain, click the "Show" link under the "In Use" column to see which domains use each contact record. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your email as well as any other contact information in the provided form. Press the "Save" button to save your changes. NOTE: If you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Contact Record Whois Verification email from [email protected] to your Whois registrant email (After you hit "Save Contact," you will see information about whether or not this email has been sent out under the "gTLD Verification" section). You will need click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking). Once you update your Whois email address, it might take some time for the emails you need to come through.

  • How do I create a new Whois contact record?

    Creating a new Whois contact record allows you to use different contact information for different domains. To create a new Whois contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click on the "Create new contact record" button. Enter your contact information in the provided form. Click on the "Create Contact" button to save your changes. Now that your contact record is created, you can set your domains to use it. You can also choose to set it as your default contact record for the future. Please note that you may need to verify your contact record once it is being used by one or more of your domains. Want to set multiple domains to use your new contact record? Find out how to set up a smart folder and then set the Whois for a smart folder. Learn how to edit your contact records Learn the difference between account info and contact records

  • How do I set my default contact records?

    Setting a default Whois contact record will ensure that any future domain registrations or transfers will automatically use that record for their Whois. To set your default contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click the "Contacts" link. You can use different contact records for the following Whois info categories: registrant, admin contact, technical contact, and billing contact (each category lists name, address, phone, email, etc). Choose the contact records you want to use as your defaults from each category's drop-down menu. Click on the "Submit" button to save your changes. Learn how to create a new contact record Learn how to edit your contact records Learn how to set your contact record for a specific domain

  • How do I set or change the default Whois of a smart domain folder?

    To set or change the default Whois for a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Click on the blue link under the "Whois" column. You should see your current Whois contact records for this folder on that page. Select the contact record you want from the drop-down menus. Press the "Save" or "Save and Apply to All Domains" button to save your changes. Saving this Whois information for your folder will not affect the domains in the folder unless you choose to "Save and Apply to All Domains". How do I create a smart folder? How do I move domains in and out of smart folders?

  • How do I set my contact record for a specific domain?

    To update the contact record on a specific domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. You will be prompted to unlock your account. Select the Registrant, Admin Contact, Technical Contact, and Billing Contact you wish to use from the drop-down menus. Click on the "Save Settings" button to save your changes.

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