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Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

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Domains

  • What is the difference between the launch date and the grab date of a new TLD?

    Some new TLDs have both a launch date and a grab date. The reason for this is usually because the new TLD has a "Early Access General Availability" period. This period is before the official launch of the domain. In this case, we will attempt to register a preordered domain name on the grab date, which is the official launch date for that domain. This is also because the price to register domains during the Early Access period is much higher. An example of this is Donuts' Early Access General Availability period, which runs for 7 days before launch.

  • When should I renew my .CX domain name?

    Unlike most top-level domains (TLDs), .CX domains do not have a Renewal Grace Period. For this reason, .CX domains must be renewed at least 5 days before their expiration date. If you do not renew your .CX domain within this timeline, the domain will be removed from your Dynadot account. If this happens, you may lose the domain, or be required to pay and additional restore fee to have the domain added back.

  • What domain extensions does Dynadot support from Oceania, Australia, and New Zealand?

    We support several country code top-level domains (ccTLDs), as well as one regional TLD. Some TLDs may have recently launched or will be launching soon. ccTLDs: .TV - Tuvalu's domain .WS - Samoa's domain (formerly Western Samoa) .PW - Palau's domain .FM - Federated States of Micronesia's domain .CC - Cocos Islands' domain Regional TLDs: .KIWI - Regional/identifying domain for the New Zealanders or "Kiwis". If you want to see more ccTLDs or regional TLDs that we support, simply click on the title. You can also check out our full list of TLDs that we support.

  • What city domain extensions do you support?

    We support several city TLDs or top-level domain extensions. All of the city TLDs were recently released or are launching soon. North America: .LA - City domain for Los Angeles, CA. .NYC - City domain for New York City, NY. .QUEBEC - City domain for Quebec, Canada. Can also be used as a regional domain for the region of Quebec, Canada's predominantly French-speaking province. .VEGAS - City domain for Las Vegas, NV. Europe: .LONDON - City domain for London, England's capital city. .BERLIN - City domain for Berlin, Germany's capital city. .COLOGNE & .KOELN - City domain for Cologne (English version)/Koeln (German version). .WIEN - City domain for Vienna, Austria. .MOSCOW & .МОСКВА - City domain for Moscow (English version)/МОСКВА (Russian Cyrillic version). Asia: .TAIPEI - City domain for Taipei, Taiwan. .TOKYO - City domain for Tokyo, Japan's capital city. .NAGOYA - City domain for Nagoya, Japan. .YOKOHAMA - City domain for Yokohama, Japan. .OKINAWA - City domain for Okinawa, Japan. Can also be used as a regional domain for both the Island of Okinawa as well as the Prefecture of Okinawa. .OSAKA - City domain for Osaka, Japan. Can also be used as a regional domain for the Prefecture of Osaka. We also support regional TLDs and country code TLDs (ccTLDs). See our full list of TLDs that we support.

  • What is domain auto-renew?

    Ensure you never lose a domain with Dynadot's domain auto-renew! Our auto-renew system will take care of your domain renewal for you. Basically, once you set your domain to auto-renew and select a payment method for your auto-renew domains, our system will automatically renew your domain 15 days before its expiration date. If for some reason, our attempt to renew your domain is unsuccessful, you will receive an email for us letting you know. Then, our system will continue to attempt to renew your domain everyday until the domain's expiration. This allows you to address the issue - usually a payment issue such as an expired credit card or not enough account credit to cover the renewal - and then allow our system to still take care of the renewal for you. Once your domain auto-renewal has been completed, you will receive a confirmation email from us. NOTE: If your domain expires and our system was unable to successfully auto-renew it, you will need to manually renew it yourself. Most domains have a renewal grace period that will allow you to complete the renewal for a certain amount of time after the domain's expiration date. How do I edit an existing credit card? How do I add another credit card to my Dynadot account?

  • What regional domain extensions does Dynadot support?

    We support several regional TLDs or top-level domain extensions (TLDs). Most of the regional TLDs were recently released or are launching soon. .ASIA - Regional domain for Asia. .DESI - Regional domain for the Indian sub-continent (India, Pakistan, Bangladesh, Nepal, Sri Lanka). .EU - Regional domain for the European Union. .KIWI - Regional/identifying domain for the New Zealanders or "Kiwis". .LAT - Regional domain for Latin America. .OKINAWA - Regional domain for the Island and Prefecture of Okinawa, Japan. Can also be used to represent the city of Okinawa. .OSAKA - Regional domain for the Prefecture of Osaka, Japan. Can also be used to represent the city of Osaka. .РУС - Relates to Russia the country, Russian people, Russian language, and Russian culture. .QUEBEC - Regional domain for Quebec, Canada's predominantly French-speaking province. Can also be used to represent the city of Quebec. .RUHR - Regional domain for the Ruhrgebiet or "Ruhr" Region. .SCOT - Regional domain for Scotland. Scotland does not have it's own country code domain (ccTLD); it falls under the .UK domain. .SC (Seychelles ccTLD) is sometimes used to represent Scotland as well. .WALES & .CYMRU (Welsh for Wales) - Regional domain for Wales. Wales does not have it's own country code domain (ccTLD); it falls under the .UK domain. We also support city TLDs and country code TLDs (ccTLDs). See our full list of TLDs that we support.

  • When should I renew my .EU domain name?

    .EU domains have no renewal grace period. If not renewed, they will be deleted from your account 5 days prior to their expiration date. If you wish to recover your domain after it is deleted, you will need to pay the restore fee of $29.99.

  • What additional information is required to register .网络œ or .公司¸ domains?

    The central registry for .网络 and .公司, CNNIC, requires either a Chinese Organization Code Certificate Number, Chinese Individual National ID Number, or a copy of your ID or business license.

  • What country code domain extensions (ccTLDs) does Dynadot support?

    We support several country code top-level domains (ccTLDs) from around the world. Each country is given their own code based on ISO 3166-1 alpha-2 country codes (in most cases; however, there are a few exceptions). North America: .US - The United States' domain .CA - Canada's domain .MX - Mexico's domain Central & South America: .CO - Colombia's domain .BZ - Belize's domain Caribbean: .SX - Sint Maarten's domain .AG - Antigua & Barbuda's domain .LC - Saint Lucia's domain .VC - Saint Vincent & Grenadines' domain Europe: .DE - Germany's domain .UK - The United Kingdom's domain .IM - The Isle of Man's domain .ME - Montenegro's domain .NL - The Netherlands' domain .AT - Austria's domain .BE - Belgium's domain .PL - Poland's domain .LT - Lithuania's domain Asia: .CN - China's domain (Latin version) .中国 - China's domain (Chinese version) .IN - India's domain .भारत - Devanagari version of .IN* .ভারত - Bengali version of .IN* .இந்தியா - Tamil version of .IN* .భారత్ - Telugu version of .IN* .ਭਾਰਤ - Punjabi (Gurumukhi) version of .IN* .ભારત - Gujarati version of .IN* .بھارت - Urdu version of .IN* .PH - The Philippine's domain .LA - Laos' domain .MN - Mongolia's domain Africa: .SO - Somalia's domain .SC - Seychelles' domain .IO - British Indian Ocean Territory's domain .AC - Ascension Island's domain .SH - Saint Helena Island's domain Oceania: .TV - Tuvalu's domain .WS - Samoa's domain (formerly Western Samoa) .PW - Palau's domain .FM - Federated States of Micronesia's domain .CC - Cocos Islands' domain If you're looking for more general geographic TLDs, we also offer some such as .COUNTRY. We also support city TLDs and regional TLDs. If you'd like to see what domain extensions we support by area, simply click on the title of the area for more info. See our full list of TLDs that we support. Please note that some country codes are restricted (for example, .CA owners must meet Canadian Presence Requirements), while others are marketed for use beyond their country (for example, .ME is also used for personal websites around the world). You can see the TLD restrictions by clicking on the list of TLDs link above or going to the individual TLD page of the TLD you're interested in (i.e. click on the ccTLD above). *These Indian language domain extensions all mean "India" in their stated language, but are not official ccTLDs of India.

  • How can I use DKIM with my domain?

    You can use DKIM by adding a TXT record to a subdomain. If you are using Google as your email provider, that subdomain will likely be "google._domainkey". The actual values will be given by your email provider. To enter in the record, please follow these steps: Sign in to your Dynadot account. Select "Manage Domains" from the "My Domains" drop-down menu. Check the box next to your domain name(s) and choose "DNS Settings" option from "Bulk action" dropdown menu. Choose "Dynadot DNS" option from the dropdown menu. Scroll down to the "Subdomain Records (optional)" section. Enter your subdomain in the box provided. Under the "Record Type" section, select "TXT" from the drop-down menu. Enter the value given by your email host in the "IP Address or Target Host" box. Click on the "Save DNS" button at the bottom of the page to save your changes. Your settings should look similar to what is shown here:(click on it to see it larger) A Record Example Please note: You must enter a Domain Record type (A/AAAA/CNAME/Forwarding) if you want to use a TXT Record.

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