• How do I change my privacy to hide my name?

    We recently added the ability to hide your name (in addition to email, phone, and address) in our domain privacy service. Although new registrations with privacy will automatically default to full privacy, registrations that had privacy before the new privacy was added are set to partial privacy (meaning the name is not private). To change your domain privacy to full, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “Manage Domains” from the left-side menu bar. Check the box next to the domain name(s) you wish to change to full privacy. Click "Bulk Action", and select "Privacy Settings". Choose "Full" as the privacy status in the drop-down menu. Click on the "Save Settings" button to save your changes. NOTE: It may take a few days for the Whois database to be updated to your altered Whois information.

  • What does it mean when a domain is in "Registrar Lock" status?

    A domain in "Registrar Lock" status means the registrar for that domain has locked the domain to prevent any unauthorized domain transfers as well as any changes made to that domain's settings. Usually, the actual registrant has a setting in their account that allows them to lock or unlock their domain at will (this is the case with Dynadot accounts). A domain can also be in registrar lock mode if the domain has already expired. At this point, usually the domain cannot be transferred to another domain registrar, and you will need to renew the domain with the current domain registrar.

  • How do I mark my domain for deletion?

    If you don't want to keep your domain name, you can mark it for deletion. This is different from a grace period deletion and you will not receive any account credit if you choose to delete your domain this way. To mark your domain for deletion before the expiration date, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Delete" button to delete your domain (a pop-up will appear for confirmation). If the "Delete" button is not present, you may need to unlock your domain first. If your domain is set to auto-renew, please disable those settings. The domain will be deleted 30 days after your request, so if you change your mind, you will need to cancel your deletion request before then. If your domain is close to expiration, you can also choose to set your domain to "do not renew" and let it naturally expire. NOTE: .EU, .BE, .UK, and .AT domains cannot be marked for deletion. For .AT domains, only a signed document from the .AT registrant can cancel the registration.

  • If I transfer my domain to you, will my website and email be affected?

    If you use a third party to host your website and email, they should not be affected by the domain name transfer. We do not change the name servers for your domain during the transfer process. If you host your website and email with your registrar, they may be affected. Some registrars will only host your website or email if you register a domain with them. In this case, you should not transfer your domain until you move your website and email hosting to a third party company.

  • What is a top-level domain (TLD)?

    A top-level domain (TLD) is the part of a domain name to the right of the dot. For example, our domain name is dynadot.com and .com is our TLD. There are several types of top-level domains: generic, country, sponsored, and geographical. Generic TLDs or gTLDs include .COM, .NET, .ORG, and many more. These types of TLDs are available to everyone. Country code TLDs or ccTLDs are for specific countries. Each country is given their own code based on ISO 3166-1 alpha-2 country codes (in most cases, there are a few exceptions). Some examples are .US for the United States, .UK for the United Kingdom, .DE for Germany, .CA for Canada, and .NL for the Netherlands. Some ccTLDs are restricted to residents of that country, while some are open to everyone. There are also some that are more popular within their home country, while others have been marketed for other uses - two examples of this are Montenegro's .ME, which is marketed for personal websites and Colombia's .CO, which is marketed as an alternative to .COM. These types of domains are sometimes called gccTLDs. See our full list of country code top-level domains. Sponsored TLDs (sTLDs) are specialized domain extensions that have a sponsor behind them that represents a specific community that the domain will serve. For example, .XXX is a sponsored TLD intended for adult sites. Geographic TLDs (geoTLDs) are part of a new group of TLDs that are being released for cities or geographic areas. Some examples include .NYC, .ASIA, .TOKYO, and more. See a full list of regional TLDs and city TLDs. You may have heard of the new TLDs as well. Starting in 2014, many new TLDs were released. We are continuing to launch new TLDs in 2016 and it could go into additional years. See what new TLDs launched in 2014 and launched in 2015. We offer almost 500 TLDs - see our full list of TLDs to find and register your perfect domain name today! What is a second-level domain (SLD)?What is a third-level domain?

  • How do I turn off my auto-renew settings for my domains?

    When a domain is set to auto-renew, our system takes care of the renewal for you! This is a great way to ensure you don't lose your domains due to expiration. However, if you want to disable your auto-renew settings, you can do so by following these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you want to turn off. Hover over the "Renew" icon and select "Set Renew Option". Set the drop-down menu to "no renew option". Click on the "Save Settings" button to save your changes. Once you have turned off auto-renew from your domain(s), you will need to manually submit renewals. We will send you renewal reminder emails starting 60 days out to your account email and, if it's set, your renewal email. If you no longer want to keep your domain, you can also set it to "do not renew," which will turn off our renewal notices for that domain.

  • What is your Spam Policy?

    Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam. If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead a Dynadot "domain cancelled for spam abuse" page will appear in its place. You will not receive a refund or an account credit. To report a domain that has sent spam, please submit a spam complaint.

  • Do your domain sales ever apply to premium domains?

    No, our domain sales do not apply to premium domains unless the sale is marked as a "premium domain sale" specifically. Unlike our monthly domain sales, premium domain sales are much more rare. You can find our monthly sale information in the "Sales & Coupons" section of our articles. It is also sent out via our monthly newsletter on or around the first of each month. To find more exact information about a domain sale, such as when it ends, whether it applies to only the 1st year, whether it applies to only registrations, and whether it's a flat rate for all pricing levels, you can visit the TLD's page and scroll down to the "Sale Information" section.

  • How do I cancel my domain deletion request?

    If you have marked your domain for deletion, you have 30 days to cancel that request before the domain is deleted. To cancel your domain deletion request, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Cancel Deletion" button to cancel your deletion request. NOTE: This help article does NOT refer to a Grace Period Deletion request. If you need to cancel a grace period deletion request, you will need to contact us at info@dynadot.com.

  • How many domains will be processed each day using the Data Analyzer tool?

    There is no limit to the number of domains you can submit to our Data Analyzer tool. The number of domains that you will receive results for each day depends on your pricing level and your total spending amount: Regular - at least 10 results per day Bulk - at least 100 results per day Super Bulk - at least 1000 results per day Anything above that would depend on your total spending amount. Basically, the more you spend with us, the more domains you will receive results for per day.