- How do I change my privacy to hide my name?
We recently added the ability to hide your name (in addition to email, phone, and address) in our domain privacy service. Although new registrations with privacy will automatically default to full privacy, registrations that had privacy before the new privacy was added are set to partial privacy (meaning the name is not private). To change your domain privacy to full, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “Manage Domains” from the left-side menu bar. Check the box next to the domain name(s) you wish to change to full privacy. Click "Bulk Action", and select "Privacy Settings". Choose "Full" as the privacy status in the drop-down menu. Click on the "Save Settings" button to save your changes. NOTE: It may take a few days for the Whois database to be updated to your altered Whois information.
- What does it mean when a domain is in "Registrar Lock" status?
A domain in "Registrar Lock" status means the registrar for that domain has locked the domain to prevent any unauthorized domain transfers as well as any changes made to that domain's settings. Usually, the actual registrant has a setting in their account that allows them to lock or unlock their domain at will (this is the case with Dynadot accounts). A domain can also be in registrar lock mode if the domain has already expired. At this point, usually the domain cannot be transferred to another domain registrar, and you will need to renew the domain with the current domain registrar.
- If I transfer my domain to you, will my website and email be affected?
If you use a third party to host your website and email, they should not be affected by the domain name transfer. We do not change the name servers for your domain during the transfer process. If you host your website and email with your registrar, they may be affected. Some registrars will only host your website or email if you register a domain with them. In this case, you should not transfer your domain until you move your website and email hosting to a third party company.
- How do I mark my domain for deletion?
If you don't want to keep your domain name, you can mark it for deletion. This is different from a grace period deletion and you will not receive any account credit if you choose to delete your domain this way. To mark your domain for deletion before the expiration date, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Delete" button to delete your domain (a pop-up will appear for confirmation). If the "Delete" button is not present, you may need to unlock your domain first. If your domain is set to auto-renew, please disable those settings. The domain will be deleted 30 days after your request, so if you change your mind, you will need to cancel your deletion request before then. If your domain is close to expiration, you can also choose to set your domain to "do not renew" and let it naturally expire. NOTE: .EU, .BE, .UK, .CA, and .AT domains cannot be marked for deletion. For .AT domains, only a signed document from the .AT registrant can cancel the registration.
- What is this $10 late-renewal fee?
Most top-level domains (TLDs) have a renewal grace period. This period is typically up to 40 days and it allows the registrant the chance to renew their domain even after it has expired. During the last 10 days of this renewal grace period, Dynadot charges a $10 late-renewal fee. For example, if you own a .COM domain that expired on January 1, 2017, you would have been able to renew your domain at the regular renewal price until January 31, 2017. After this date and until the domain was deleted on February 10, 2017, you would have been charged a $10 late-renewal fee. Your total renewal cost would be $18.99 ($10 fee + $8.99 regular renewal price). Following the TLD's renewal grace period, your domain is deleted and put in redemption. During this period, you may still be able to restore your domain, but at a much higher price. NOTE: Please keep in mind the renewal grace period is time-stamped, meaning if the domain was registered at 11am PST, it will also expire at 11am PST on its expiration date. This means the renewal grace period will end at 11am PST as well.
- What is a top-level domain (TLD)?
A top-level domain (TLD) is the part of a domain name to the right of the dot. For example, our domain name is dynadot.com and .com is our TLD. There are several types of top-level domains: generic, country, sponsored, and geographical. Generic TLDs or gTLDs include .COM, .NET, .ORG, and many more. These types of TLDs are available to everyone. Country code TLDs or ccTLDs are for specific countries. Each country is given their own code based on ISO 3166-1 alpha-2 country codes (in most cases, there are a few exceptions). Some examples are .US for the United States, .UK for the United Kingdom, .DE for Germany, .CA for Canada, and .NL for the Netherlands. Some ccTLDs are restricted to residents of that country, while some are open to everyone. There are also some that are more popular within their home country, while others have been marketed for other uses - two examples of this are Montenegro's .ME, which is marketed for personal websites and Colombia's .CO, which is marketed as an alternative to .COM. These types of domains are sometimes called gccTLDs. See our full list of country code top-level domains. Sponsored TLDs (sTLDs) are specialized domain extensions that have a sponsor behind them that represents a specific community that the domain will serve. For example, .XXX is a sponsored TLD intended for adult sites. Geographic TLDs (geoTLDs) are part of a new group of TLDs that are being released for cities or geographic areas. Some examples include .NYC, .ASIA, .TOKYO, and more. See a full list of regional TLDs and city TLDs. You may have heard of the new TLDs as well. Starting in 2014, many new TLDs were released. We are continuing to launch new TLDs in 2016 and it could go into additional years. See what new TLDs launched in 2014 and launched in 2015. We offer almost 500 TLDs - see our full list of TLDs to find and register your perfect domain name today! What is a second-level domain (SLD)?What is a third-level domain?
- Why can't I register my .AI domain for just one year?
.AI domains only allow 2 year registrations, so unfortunately it would not be possible to register a .AI domain for 1 year, or for longer than 2 years. You can however renew your .AI domain past the 2 year registration period. A .AI domain can be renewed for 2, 4, 6, 8 or 10 years, up to a maximum registration period of 10 years. This means that if your .AI domain expires in 2 years, you could renew it for up to 8 additional years. Unfortunately it is not possible to renew a .AI domain for 1, 3, 5, 7 or 9 years.
- Do your domain sales ever apply to premium domains?
No, our domain sales do not apply to premium domains unless the sale is marked as a "premium domain sale" specifically. Unlike our monthly domain sales, premium domain sales are much more rare. You can find our monthly sale information in the "Sales & Coupons" section of our articles. It is also sent out via our monthly newsletter on or around the first of each month. To find more exact information about a domain sale, such as when it ends, whether it applies to only the 1st year, whether it applies to only registrations, and whether it's a flat rate for all pricing levels, you can visit the TLD's page and scroll down to the "Sale Information" section.
- How do I cancel my domain deletion request?
If you have marked your domain for deletion, you have 30 days to cancel that request before the domain is deleted. To cancel your domain deletion request, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Cancel Deletion" button to cancel your deletion request. NOTE: This help article does NOT refer to a Grace Period Deletion request. If you need to cancel a grace period deletion request, you will need to contact us at firstname.lastname@example.org.
- How do I generate a new auth code for my domain?
In most cases, you shouldn't need to generate a new authorization code for your domain just to transfer it. However, sometimes if there is an issue with your transfer, generating a new auth code can help solve the issue. Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the domain name you want to transfer (it should be a link). Scroll down to the "Transfer Lock" section and confirm it says "No". If the status is not "No", this is likely the problem. You need to unlock your domain and then you may not need to generate a new authorization code. Go to the "Authorization Code" section directly below "Transfer Lock". Press the "New Code" button to generate a new authorization code. You may need to unlock your account if the button does not appear. NOTE: If you are in the middle of a transfer, you will need to update your pending transfer with the new authorization code.