What happens after I submit a support ticket?

After you submit a support ticket, our system will confirm it was submitted at the top of the submission page. You will then see the ticket listed under the "Open Tickets" page in the "Tickets" drop-down.

Our team is notified of the new ticket immediately. When our team responds, you will receive an email to your account email address. The email will let you know that your ticket has been updated. Please allow 24 hours for a response from our customer service team.

When you receive an email that your ticket has been updated:

  1. Sign in to your Dynadot account.
  2. Select "All Tickets" from the "Tickets" drop-down menu. (We recommend selecting "All Tickets" in case your ticket was closed by our team.)
  3. Find the ticket that was updated and click on the description.
  4. You should see any new updates to the ticket on this page.

My problem isn't solved yet! How do I reopen my support ticket?