Getting "recipient over quota" on email sent to my domain

Posted By c_c_us

6/30/2012 08:39

Hello, I have a domain rccent.com and have email forwarding set up and use [email protected] as my primary email address and have it forwarded to my account. Starting this morning people who send email to me @rccent.com are getting back a failure message like the following:

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552 recipient over quota (state 13).

Please let me know what the problem is, I have never had this error before. Is there a limit on how much email dynadot will forward for me?

Thanks.

Reply QuoteLike

Posted By teamdynadot

6/30/2012 15:36

Yes, there is a limit of 500 emails per day as described below:

Are there limits to email forwarding?

Yes, there are a couple of different limits to our email forwarding:

You can specify up to 10 domain emails to be forwarded.
We will forward up to 500 emails per day for your domain name. Any emails above that limit will not be accepted by our email forwarding server. The email will either bounce or be delayed until you are under your 500 email limit again.
You cannot respond using your domain email address as this is only a forwarding service, meaning you can only receive emails to your domain email address.
You can only use our email forwarding if you are using our name servers. If you are using someone else's name servers, you will need to set up your email forwarding settings on those name servers.

Want access to unlimited email addresses for your domain without any limits? Check out our Pro version Email Hosting.

From Help Section: Account & Domain Management > Domain Settings > Are there limits to email forwarding?

Reply QuoteLike

Posted By c_c_us

9/2/2012 08:11

This just happened again, and the reason is that the server sent 10 identical copies of every email, causing the total number to be over 500. Why did it send 10 identical copies of every email? Can you take this into account when setting the limit?

Is there any way to increase the limit?

Thanks.

Reply QuoteLike

Posted By teamdynadot

9/2/2012 15:28

There appears to be an issue with our email forwarding server. Today, it began forwarding multiple copies of the same email.

We will have to have one of our engineers repair the issue, which, unfortunately, may have to wait to the next business day. I will ask them if it is possible to reset the quota as you should not be penalized for a server error such as this one.

Our sincere apologies for the inconvenience this has caused.

Reply QuoteLike

Posted By m_s_balwyn_north_au

9/2/2012 16:35

I too received a flood of multiple forwarded messages on Sunday (2 Setpember) but now have received no new forwarded emails for the last 12 hours.

I there a general advisory on this?

Is there an estimated time to resolution?

Thanks & regs

Reply QuoteLike

Posted By phil

9/3/2012 02:15

I've also had this happen on my account... please help, we greatly depend on these email forwarders!

Regards,
Phil

Reply QuoteLike

Posted By m_s_balwyn_north_au

9/3/2012 16:25

Have started receiving emails again, but still receiving multiple copies - some from 2 days ago.

AS with the OP I am concerned about this using up my forwarding quota.

Can you please advise the estimated time for a fix and whether the forwarding limit has been (temporarily) suspended.

Thanks & regs

Reply QuoteLike

Posted By d_s_portland_us_5

9/4/2012 06:42

We are also experiencing this problem with our domain afor9.com, as of the morning of September 4th. Please update us on the status of a fix.

Thanks!

Reply QuoteLike

Posted By teamdynadot

9/4/2012 10:42

Thank you all so much for your patience. The issue should now be fixed. If anyone is still experiencing issues, please contact us right away so we can look into it.

[This post has been edited by dynadot_staff on Sep 4, 2012 10:42am.]

Reply QuoteLike

Posted By d_a_seattle_us_2

7/21/2014 11:26

Is this a problem again? I setup forwarding literally 1 hour ago, and I'm already over quota, despite not getting any emails.

Reply QuoteLike

Posted By teamdynadot

7/21/2014 12:29

Email forwarding seems to be working fine. We can look into your issues, but we would need to know your domain name.

Reply QuoteLike

Forum