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A place for Dynadot and community experts alike to ask questions, share ideas, and more.
Changes to your Email Plan
1/4/2023 17:55
What is going on with Dynadot?!? I purchased email hosting back in November 2022. They sent out an email "Changes to your Email Plan" yesterday listing several restrictions on using their email plan starting Feb 1, 2023. I chatted with their online help and was told I won't be allowed to use their email hosting if I don't comply with these new rules added after my purchase ---AND--- now they tell me that won't refund my money because it is after their 30-day refund policy.
How can they change the rules after a purchase but not give you a refund if you don't want their product under the new restrictions?!?
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2/3/2023 12:08
I sympathize with you.  I lost email functionality for over a week on an account that I am paid for through August.  Not a lot of money lost, but the principle of this stinks and I have moved to a competing platform that is actually leagues better then Dynadot, but a little more expensive, but you get what you pay for.
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5/26/2023 12:25
Thank you very much for your inquiry.

I am very sorry to hear that.

Unfortunately we are not allowed to provide specific account information on forums.
Please contact us via chat or email us to [email protected] to get further assistance with your inquiry, our team will do their best to help you.

Dynadot Support Team
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