Forums

Forums -> Server incidents -> Conflicting error messages when editing name server addresses! Please fix ASAP!
g_p_sutton_us posted:
0
I am trying to change the names servers on http://SurfForLocalMusic.com but I am receiving conflicting messages.  
When I go to change the DNS settings, the server address to ns6055.hostgator.com and ns6056.hostgator.com
I receive message No#1 below and thenI go to un-forward the email and I receive message No#2 below. Very confusing and time consuming.
message No#1:
Please turn off email forwarding before setting name servers.
message No#2:
Please select one of our DNS services (parking, forwarding, stealth forwarding, or web hosting) before setting up your email forwarding settings.
I need to get this resolved ASAP please!
Glen Peladeau
ReplyQuote2/20/2016 17:07
teamdynadot posted:
Our system will allow you to set DNS or name servers, but not both. You can use email forwarding with DNS, but you cannot use it with name servers. Email would be configured through your host if you decide to use name servers. Also, name servers should be set on the name servers page rather than the DNS page. Instructions are below.

How do I set my name servers for my domain?

To set your name servers, please follow these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down.
  3. Check the box next to your domain name(s) and click on the "Bulk Action" button.
  4. Choose "DNS Settings" from the "Bulk Action" list.
  5. On the DNS page, select the "Name Servers" setting from the top drop-down menu.
  6. There are two ways to set name servers:
    - If you are adding new name servers, select "Enter new or existing Name Servers" from your list of choices and enter your new name servers in the provided fields.
    - If you are using existing name servers, move down to the "Select from your Name Servers" option and choose the name servers from your existing list.
  7. Press the "Save Name Server" button to save your changes.

Please be aware that it might take some time for your name server changes to propagate.

From Help Section: Account Management > Domain Settings > How do I set my name servers for my d...
ReplyQuote3/18/2016 15:39
When I follow your instructions I get the error "There is 1 error

   Please turn off email forwarding before setting name servers."

How do I turn off email forwarding?
ReplyQuote2/23/2018 00:10
Follow the same directions for setting name servers. Instead of choosing  "Name Servers" setting from the top drop-down menu, choose "Email Forwarding".
ReplyQuote2/23/2018 00:14
Could you please provide the domain name so that we can check further for you? Please also feel free to contact our online chat support, I'm sure they'll walk you through the steps if you have any questions.
ReplyQuote2/24/2018 00:27