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Forums -> Customer Feedback -> Hate new CS system
mariamarsala posted:
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I prefer that I can create my own ticket.  I just spent 15 minutes on chat, to no avail.

I'm sure that my problem would have been helped the old way --- with a ticket support system.

Very frustrating after 11 years.
ReplyQuote7/8/2022 10:26
teamdynadot posted:
Hello,

Thank you for contacting us.

We much appreciate your feedback regarding the matter.

Dynadot does have a support ticket system. If our customer support team needs more time to investigate and resolve your issue, a Dynadot agent will create a support ticket. Any follow-up questions or more information can be sent directly through our ticket system. This way both you and Dynadot can keep a record and ensure it gets resolved. Typically our tickets are resolved within three days or less, however, you will be updated with each message. Our system makes it easy for you to keep track of both open and closed tickets within your Dynadot account.

Unfortunately, at the moment, customers cannot create tickets directly. Currently, you can only contact us via chat, email, or phone call here in case you have any questions, or concerns: https://www.dynadot.com/community/about/contact.html.

Best Regards,
Dynadot Support Team
ReplyQuote11/18/2022 11:46
No real person chat available at 4:00 pm est. No way to create a support ticket. Very disgusted. Pitiful system. Time to consider another registrar.
ReplyQuote11/18/2022 13:14
We are really sorry you were not able to get onto our chat. We have treated all our client requests with the highest priority. We would like to assure you that you will get all support during our business hours. Alternatively, you can Reach us by email. From this page. https://www.dynadot.com/community/about/contact.html

We will be in touch as soon as possible.

Best Regards,
Dynadot Support Team
ReplyQuote11/28/2022 13:02