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Dynadot has helped thousands of customers establish their online identity. We have customers from 108 different countries and six different continents. Below are some of the letters we have received from our customers.
:) nice one. Dynadot are the best. I really think you guys are great - you can pass that on!
P. o. 1.
Working with you has been a pleasure, an excellent example of how to create good customer relations.
I'm glad to hear that you are following up to see if there is a problem; if a customer has difficulty, that IS a problem, so improvements to create a more user friendly interface are always worth doing.
And thank you for being cognizant of the time I have spent on this; at almost 82 years of age, my time is about my most valuable asset. <G>
I hope your next customer encounter won't be as troublesome and time-consuming as this has been, and again, thank you for your prompt responses, patience, and courtesy.
All the best to you...
Just wanted to drop you a note to say that you guys are awesome. Super-quick, simple and the web-front-ent ROCKS. Do put some/more ads on google because I found you guys on yelp (san jose) and I can say that you're way way ahead of all the big-name registrars I've worked with.
Just a note of THANKS and APPRECIATION....... I spoke with Ms. Alex this afternoon and she was extremely helpful, information, and very patient. It is nice to experience your excellence in Customer Care given the poor experiences we have had with other companies in the space. Thanks very much and please keep up the good work. Now if we can only get this transfer completed.
Thanks for the return emails. You answered all my questions efficiently and I opened an account last night. Today, I transferred one domain to Dynadot to test everything and the transfer completed in 50 minutes, a record for me. I set up the name servers and tested everything and everything went very well. I will be moving several more domains in January.
So far, everything has worked very well. Your staff has been very courteous and helpful, the software seems to work great, and I could not be happier.
Please keep up the good work, everyone.
B. A. T.
I hope there really are people who read these emails, or a very very
very clever programme, thank you!!!
You have been exceptional, your help, your promptness, and the
accuracy of everything you have done.
I have been using Dynadot for close to 10 years now. It is still my favorite domain registrar for ease of use and the fact they concentrate on domain names and making it easy for their customers to manage them.
Thanks Dynadot for almost a decade of great service.
Great speaking with you today. First off, I need to compliment the phone support feel. By far the nicest most pleasant interaction a user can have when they call in. Hey, its not coming from a guy with just a few names... I have a lot of names a lot of places with executive account team status support answering! So hopefully as you continue grow that element isnt lost. I'm guilty of this with my support as I have teams in India taking calls. While I love my team there is just no training for natural sincerity. It reminds me when my girlfriend helps handle support for me... everything is just done so much better when she does it. There is a personal touch feel when I call in and I hope this letter makes it to the right guy so he knows that the rest of us notice this when we need help. Thanks :)
You guys are helping customers kindly and keeping things very smoothly beside that you also have good system that is easy to manager our multiple domains.
I have transferred many of my godaddy domains to dynadot due good service, good management cpanel and prices.
I recently placed an order, and I just wanted to say Thank you for
consistently providing extremely expedient processing. In the entire
time I've used your service, I've never had more than a minute between
placing an order and it finishing. I'm very happy with your service
over all, and really just wanted to share my appreciation :)
I wanted to send a genuine and enthusiastic Thank You and kudos to the
gentleman who helped me yesterday (Saturday 11/29/14) around 5 pm PST in solving some e-mail issues.
I've struggled with this email issue since I switched web hosts for my website nearly a year ago. You all are my domain registrar, and as of yesterday, also provide basic hosting services for me, so that I can have my e-mail functioning. I don't speak technical too well, but he who helped me worked through the several issues that I was having with
patience and persistence. While not a major issue, to me it was
something that has been troubling me for nearly a year, and stood in the way of me confidently operating a small business using this e-mail address. It just took someone to work it through with me - and he did.
So thank you! I didn't catch his name, but wanted to share my gratitude with him, and my hope that this can be shared with his supervisor as well. Too often we take time to pile on about bad service, and neglect
to say thanks when we get great service. Particularly during this time of thanking, I wanted to make sure that his efforts and persistence were recognized.
B. P. O.
i'll be back by your site whenever im ready to buy a domain.
...still verifying my paypal for now...
i love your service - sincere, honest. no hidden charges.
I have to write and thank you for the absolutely, best customer service in your industry. Although my issues may have been simple to others, I needed help. My questions were answered promptly and I was treated with professionalism and respect !! I now have 2 domain's and 2 sites hosted at Dynadot.com. I would highly recommend Dynadot to any novice, or webwaster. This should be your new home !!!! Many thanks, to you and your staff.
Just want to thank you guys for making things so easy with domain purchasing, domain transferring and all that! I just transferred 2 domains to my account and it went through like a breeze! I didn't actually have to worry about anything, which was great!
Customer service has been fantastic too! I have been sending in tons of questions and I always receive a prompt reply! Excellent!
I will be transferring all my domains to Dynadot now! (with the exception of one .WS which is currently stuck at ******* :( boo!). I wish I had bought the .ws at Dynadot but no one actually told me about this! They just said "*******".
Oh well, keep up the great work Dynadot! :D
Thanks. I really appreciate all of your help. It's good to know that this problem is over. We have not spoken with her as we didn't want to make things worse. We still have no idea why on earth she even did this, knowing full well that she sold it to us. I guess I know now the proper way to buy a domain :)
Anyway, It's good to know this is resolved, so that we can continue working on the magazine. I even bought a new domain name yesterday just in case.
Thanks, and please send my thanks to ******* as well.. she was not only helpful but listened when I explained the situation -- which is something that a lot of customer service reps don't do these days. For that I'm really appreciative. And your company has been very quick with the responses as well, which is a big plus in my book.
Have a happy new year.
K. &. N. B.
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