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Dynadot Home Page

Account Management

Sub-topics: Domain Settings, Name Server Settings, Account Info, Contact Records, Credit Cards, API

  1. How do I submit a Forgot Birthday request?
  2. How do I set the default domain sort setting for my account?
  3. How do I automatically pay for expired domain auction orders?
  4. Why am I not receiving email from Dynadot?
  5. What is the Anti-Theft feature?
  6. How do I turn off the Anti-Theft feature?
  7. How do I set the default number of domains printed per page for my account?
  8. Do you have reseller accounts available for your services?
  9. How do I turn on the Anti-Theft feature?
  10. What are the SMS settings for?
  11. How do I sign up for a new Dynadot account?
  12. How do I delete unused name servers from my account?
  13. How do I know I have account credit?
  14. How do I view a log of my past orders?
  15. How do I access the IP lookup tool?
  16. How do I access the Web Page Snapshot tool?
  17. What emails will you be sending me, and to which email address?
  18. Someone stole my Dynadot account! How can I get it back?
  19. Where can I find my API settings?
  20. How do I know if I've received any new messages?
  21. How do I send a private message to another Dynadot user?

1. How do I submit a Forgot Birthday request?

To submit a Forgot Birthday request, please follow the steps listed below:

  1. Log into your Dynadot account.
  2. In your Account Info box, click on "On" next to Anti-Theft.
  3. Click on "Forgot Birthday" button.
  4. Fill out the information and click on "Submit Request"

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2. How do I set the default domain sort setting for my account?

To set your default domain sort setting, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Domains" tab.
  3. Click on the "Advanced Settings" link in the submenu.
  4. Click on the "Default Domain Sort" link located on the right-side of the page.
  5. Select your preferred sort setting and click the "Save Domain Sort Setting" button to save your changes.

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3. How do I automatically pay for expired domain auction orders?

To turn auto-payment (also known as autopay or autopayment) on for expired domain auction orders, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Marketplace" tab.
  3. Click on the "Autopay Settings" link in the submenu.

You can also choose a payment method here for your auto-paid expired domain auction orders. At the moment, you can only choose two payment methods: account credit and credit card.

Note: The payment method you choose for autopaying expired domain auction orders will be the same payment method used for domain auto-renewals.

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4. Why am I not receiving email from Dynadot?

First check that you entered your email address correctly in the account area.

Yahoo Mail

Yahoo often delivers our email to the spam folder. So if you are expecting email from us, and don't see it in your inbox, please check your spam folder. Make sure to skip all the spam emails with a date of Jan 2038 which will be at the top of your spam folder.

Hotmail

Hotmail often delivers our email to the spam folder. So if you are expecting email from us, and don't see it in your inbox, please check your spam folder. Furthermore, Hotmail seems to lose emails once in a while, or deliver them several days late.

GMail

GMail seems to have a pretty good spam filter. But some of our emails have ended up in their spam folder before too.


You can send us a private message if it appears that our email reply wasn't received (username: dynadot_staff).

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5. What is the Anti-Theft feature?

The Anti-Theft feature is used to prevent anyone from unlocking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account info.

Please note that the Anti-Theft feature was previously called the Access Level Lock or Access Lock. The name was changed to better describe what this security feature does for your Dynadot account.

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6. How do I turn off the Anti-Theft feature?

The Anti-Theft feature is on by default. You can temporarily turn it off by following these steps:

  1. Log into your Dynadot account.
  2. Look for the "Account Info" box on the Account Summary page and click on the "Anti-Theft" link.
  3. Enter in the appropriate information to verify yourself as the account holder and then click the "Verify" button.

The Anti-Theft feature will be turned off for 1 hour before our system automatically turns it back on. Once the Anti-Theft feature is turned off, you will be able to unlock your domains and/or change important account information.

If you would like to turn on the Anti-Theft feature after you have finished making your changes, please navigate to the "Anti-Theft" page and click the "Turn Anti-Theft On" button.

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7. How do I set the default number of domains printed per page for my account?

To set the default number of domains printed per page, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Domains" tab.
  3. Click on the "Advanced Settings" link in the submenu.
  4. Click on the "Default Domains Per Page" link located on the right-side of the page.
  5. Select your preferred number of domains per page and click the "Save Changes" button to save your changes.

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8. Do you have reseller accounts available for your services?

No, we do not offer reseller accounts with our services.

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9. How do I turn on the Anti-Theft feature?

The Anti-Theft feature is on by default. If you have temporarily turned it off, you can turn it back on by following these steps:

  1. Make sure you are logged into your Dynadot account.
  2. Look for the "Account Info" box on the Account Summary page and click on the "Anti-Theft" link.
  3. Click on the "Turn Anti-Theft On" button.

The Anti-Theft feature will be turned on for your account.

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10. What are the SMS settings for?

SMS settings are your cellphone settings. If activated, we use these settings to help verify your identity along with your birthday. These settings are optional, however, they can increase the security of your Dynadot account.

SMS stands for Short Message Service. It's just another term for text messaging.

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11. How do I sign up for a new Dynadot account?

There are two ways you can create a new Dynadot account:

  1. Visit our "Create an Account" page and fill out the form on that page.
  2. Create an order on our website, and the system will prompt you to create an account if you do not already have one.

There are many different ways to create an order. You can create one by searching for a domain name, choosing the domain name you want on the "Search Results" list, and clicking the "Add to Order" button. You can also create an order by submitting a Domain Transfer request or by ordering one of our web hosting plans.

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12. How do I delete unused name servers from my account?

To delete unused name servers from your Dynadot account, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Domains" tab.
  3. Click on the "Name Servers" link in the submenu. This should load the "Domain Name Servers" page.
  4. You should see a list of check boxes next to the unused name servers in your account. Click on the check boxes to select the name servers you want to delete.
  5. Click the "Delete" button to deleted the selected name servers.

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13. How do I know I have account credit?

To view your account credit, follow these steps:

  1. Log into your Dynadot account.
  2. Look for the "Account Balance" field in the "Account Info" box.

If you have any account credit associated with your Dynadot account, you should see a dollar amount to the right of the "balance" field in the "Account Info" box.

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14. How do I view a log of my past orders?

You may view your past orders by following these steps:

  1. Log into your Dynadot account.
  2. Click on the "My Info" section link.
  3. In the submenu underneath the main menu, click on the "Order Log" link.

Here you will see a list of orders you've made with your Dynadot account. To view an order's details, look under the "Item(s) Ordered" column and click the link that corresponds to the order you wish to view. You will find the order details along with a "Printable View" link that will load a printer-friendly page for you to print.

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15. How do I access the IP lookup tool?

To do an IP lookup, follow these steps:

  1. Log into your Dynadot account.
  2. Click the "Domains" section link.
  3. Then look for the "ip" link in the "Name Server" column for the domain you want to check.
  4. Click on this link. This will pop up another window stating the IP status of your domain.

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16. How do I access the Web Page Snapshot tool?

To take a Web Page Snapshot, follow these steps:

  1. Log into your Dynadot account.
  2. Click the "Domains" section link.
  3. Then look for the "snapshot" link in the "Name Server" column for the domain you want to check.
  4. Click on this link. This will pop up another window showing a snapshot of your domain.

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17. What emails will you be sending me, and to which email address?

TypeSent To
NewsletterAccount Email
Domain Expiring (60 Day)Account Email
Domain Expiring (30 Day)Account Email
Domain Expiring (10 Day)Account Email
Domain Expiring (3 Day)Account Email
Domain ExpiredAccount Email
Domain DeletedAccount Email
Website Expiring (60 Day)Account Email
Website Expiring (30 Day)Account Email
Website Expiring (10 Day)Account Email
Website Expiring (3 Day)Account Email
Website ExpiredAccount Email
Website DeletedAccount Email
Domain Whois Info (Annual)Admin Contact Email

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18. Someone stole my Dynadot account! How can I get it back?

If this is the first time that this has happened to you, we will make a one time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner.

In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep his account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security.

We urge you to choose a password with a healthy mixture of numbers and letters and change it often to keep your account safe and secure to avoid any account break-ins.

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19. Where can I find my API settings?

To find your API settings, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Domains" tab in the main menu.
  3. Click on the "Advanced Settings" link in the submenu.
  4. Click on the "API" link in the extended submenu.

Please note that the API is only available to Dynadot accounts that qualify for bulk pricing.

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20. How do I know if I've received any new messages?

To check if you've received any new messages, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Messages" tab.

We will also notify you by email when you've received a new private message.

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21. How do I send a private message to another Dynadot user?

To send a message directly to another Dynadot user, please follow these steps:

  1. Log into your Dynadot account.
  2. Click on the "Messages" tab.
  3. Click on the "Compose" link in the submenu.

Enter in the user's forum username, a subject line, and your message. Click the "Submit" button to send your message.

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